Terms and Conditions

Company details

• Address

  The Folio Society
  Clove Building
  4 Maguire Street
  London
  SE1 2NQ

• Company registration numbers

  Company Registration Number: 01015675 England
  UK VAT Registration Number: 235 6309 67
  Canada GST Registration Number: 1240 37011 RT 0001
  Australia ABN Registration Number: 61 092 468 025
  New Zealand VAT number: 130-471-900

• Opening hours

  You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call 020 7400 4200.

  Our dedicated customer service team is available to answer your emails or take your calls between 9.30am-5.30pm Monday to Friday (UK time).

  Telephone: 020 7400 4200  

  Email: [email protected]
  Limited editions: [email protected]

OFFER TERMS AND CONDITIONS

• Promotional Offers

  From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions: 

  1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
  2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
  3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
  4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
  5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

  All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

• Birthday Offer

  Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

• Autumn Collection offer

  Terms and conditions apply. Excludes the purchase of limited editions, e-Gift cards and the cost of delivery. Cannot be used in conjunction with any other voucher.

  Offer ends midnight Thursday 6 October 2022.

• Free magazine

  One free magazine per customer with any order containing one or more titles. Excludes the purchase of e-Gift cards and the cost of delivery.

  Offer ends midnight Friday 16 December 2022 or while stocks last.

• Free diary

  One free Diary with any order containing one or more books. Excludes the purchase of e-Gift cards and the cost of delivery.

  Offer ends 5pm Friday 23 December 2022 or while stocks last.

• Magazine offer

  Terms and conditions apply. Excludes the purchase of titles released after 1 September 2022, Limited editions, e-Gift cards and delivery charges. Voucher is one use only. Cannot be combined with any other voucher or promotion. Offer excludes the cost of delivery, the purchase of limited editions and the following titles:

  Neverwhere; All Hell Let Loose; Micrographia; Norwegian Wood; On Photography; Their Eyes Were Watching God; The Turn of the Screw

  Offer ends midnight Thursday 22 December 2022.

• Win a Folio Library

  • There is one prize of 75 Folio books for the randomly selected winner.
  • Competition closes 5pm (UK BST) 17 October 2022.
  • Prize excludes limited editions.
  • Only one copy per title of books available at time of winner being announced.
  • Prize will be delivered to a single address.
  • Only one entry per person on a single platform or with one email address.
  • The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner from all eligible entries across all channels.
  • The winner will be notified on Thursday 20 October by the email address specified or social media account used for entry.
  • If the winner does not claim the prize within 10 days of being notified, they will forfeit the prize and a re-draw will take place.
  • To claim the prize, the winner must follow the instructions in the email or DM and select their books before 1 November 2022.
  • The winner is responsible for paying taxes and duties (if any) due on the prize.
  • If entering with a company email address, entrants must confirm that they have the permission of the organisation to enter.
  • No cash alternative is offered.
  • Staff of the Folio Society and their family members are not eligible to enter the prize draw.
  • In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
  • By entering the prize draw, you agree to be bound by these terms and conditions.
  • Please retain a copy of these terms and conditions for your records.
  • Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ.

• The Folio Literary Quiz

  • Only one entry per person. Multiple entries will be disqualified.
  • There is one prize of a £40/$70 (US/Canada)/$80 (Australia) Folio voucher for the winner of each quiz.
  • The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner from the entries who have answered all the questions correctly.
  • The winner will be notified the day after closing by the email address they specified when they entered the Quiz. Only the winner will be notified.
  • If the winner does not claim the prize within 30 days of being notified, they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must follow the instructions in the email. The winner’s Folio voucher will be sent to them via email.
  • The winner is responsible for paying income tax (if any) due on the prize.
  • If entering with a company email address, entrants confirm that they have the permission of the organisation to enter.
  • There is no cash alternative to the Folio voucher.
  • Staff of the Folio Society and their family members are not eligible to enter the Quiz.
  • In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
  • By entering the Quiz, you agree to be bound by these terms and conditions.
  • Please retain a copy of these terms and conditions for your records.
  • Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ

• Folio e-Gift Cards

  • Folio e-Gift Cards can only be purchased and redeemed from and with The Folio Society. Our books are not sold new by any other retailer.
  • E-Gift Cards from The Folio Society are valid for one year from the date of purchase. Any remaining balance will be cancelled after that time.
  • E-Gift cards can be purchased with a minimum value of £25/$50. E-Gift Cards have a maximum value of £200/$300.
  • E-Gift Cards may be purchased and redeemed through The Folio Society website, and also redeemed over the phone with our customer service agents and orders received by post.
  • The contact details of the Recipient will be used solely to email the e-Gift Card. The Recipient will not be otherwise contacted by Folio in any way unless they subsequently opt-in to marketing communications.
  • E-Gift Cards cannot be exchanged for cash.
  • E-Gift Cards must be redeemed in the Folio online store they were purchased in. For example, Folio e-Gift Cards purchased in The Folio Society’s UK online store can only be spent at www.foliosociety.com/uk, while those purchased in our USA store can only be redeemed at www.foliosociety.com/usa. All e-Gift Cards can be redeemed using the unique 25 character code included in the email.
  • It is the responsibility of the buyer that the e-Gift Card code is used by the intended recipient.
  • E-Gift Cards can be used for full payment and partial payment alongside one other method of payment (debit / credit card, PayPal, Apple / Google Pay). Multiple e-Gift Cards can be used at the same time as a method of payment.
  • Any existing balance on e-Gift Cards will remain until the card expiry date. You can check both the card's expiry date and remaining balance with the Gift Card Checker on our website, found either in your Account or at Basket and Checkout.
  • E-Gift Cards are non-refundable.
  • Refunds for purchases made with an e-Gift Card and returned to The Folio Society will be placed back onto a new e-Gift Card.
  • The Folio Society is unable to refund lost, stolen or damaged e-Gift Cards.
  • E-Gift Cards cannot be used towards the purchase of e-Gift Cards.
  • We reserve the right to refuse to accept an e-Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  • We reserve the right to amend the e-Gift Card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
  • E-Gift Cards are issued by The Folio Society Limited. Registered office: Clove Building, 4 Maguire Street, London, SE1 2NQ, United Kingdom, Registered number: 01015675 (England, UK).

• Welcome offer

  Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95/$39.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

• Books in Series Offer

  Please enjoy 10% off selected titles. The offer only applies to the following books in the series: (book titles to go here). Cannot be used in conjunction with any other offer. One use per customer. Valid for 30 days. Excludes cost of delivery, e-Gift cards and Limited Editions. Titles in offer include:

  Emma, Mansfield Park, Northanger Abbey, Pride and Prejudice, Persuasion, Sense and Sensibility, Goldfinger, Casino Royale, Dr No, You Only Live Twice, Diamonds are Forever, For Your Eyes Only, Man With the Golden Gun, Thunderball, Live and Let Die, Moonraker, On Her Majesty's Secret Service, From Russia with Love, The Spy Who Loved Me, A Game of Thrones, A Clash of Kings, A Storm of Swords, A Feast of Crows, Castle in the Air, Howl's Moving Castle, House of Many Ways, Marvel The Golden Age, Marvel The Bronze Age, Marvel Captain America, Marvel Spider-Man, Hulk

• Folio Book Illustration Award

  ENTRIES FOR THE FOLIO BOOK ILLUSTRATION AWARD 2022 ARE NOW CLOSED

  Please read the following terms and conditions (‘Terms & Conditions’) carefully before submitting an entry to the Folio Book Illustration Award (the ‘Award’). By submitting an entry, you agree that you have accepted these Terms & Conditions.  

  The Folio Society 

  The promoter of the Award is The Folio Society Limited (‘The Folio Society’) which is a private limited company registered in England and Wales with number 01015675, whose registered office address is at Clove Building, 4 Maguire Street, London, England, SE1 2NQ. 

  The Award 

  1 - Entrants must read the approved competition text from The Folio Society (the ‘Approved Text’) and provide one illustration based solely on the Approved Text. Illustrations based any other text will not be considered. The Approved Text will be made freely available on the Portal (as defined below) which can be accessed via The Folio Society website at https://www.foliosociety.com/FolioBIA

  2 - The illustration can be created in any medium suitable for print reproduction and the original artwork can be in any dimensions, but the entry submitted must meet the submission criteria at clause 15. 

  3 - The subject matter of the illustration should meet the submission criteria described on The Folio Society website at https://www.foliosociety.com/FolioBIA

  4 - The illustration must be accompanied by a short quote (maximum 20 words) indicating which section of the Approved Text has been illustrated. 

  Eligibility Criteria and How to Enter 

  5 - Each person (or persons, in the case of joint submissions) submitting an illustration (each, and collectively in the case of joint submissions, an ‘Entrant’ or ‘you’) must be aged 18 or older.

  6 - In the case of joint submission, the person submitting an entry pursuant to clause 13 on behalf of the Entrants must be authorised to do so on behalf of each collaborator and agrees to these Terms & Conditions on their own behalf and on behalf of each collaborator. Each collaborator shall be jointly and severally liable in connection with these Terms & Conditions.

  7 - The Award is open to Entrants worldwide, save where prospective Entrants are prohibited from doing so by applicable law and/or regulation.

  8 - Entry is free. No entry fee is required.

  9 - There is a limit of one entry per Entrant. For the avoidance of doubt, persons making a joint submission on a collective or collaborative basis may not submit a further entry either as an individual or in collaboration with a different person or persons. Multiple entries will be disqualified.

  10 - Entrants must not have had any of their work previously published by The Folio Society.

  11 - Entry artworks must not have been published in any medium prior to or during the Award and must be original works created for the purpose of the Award. 

  12 - Employees of The Folio Society and any other company engaged in the development, production or distribution of materials for the Award and members of the immediate families or co-habitants of any of the foregoing are not eligible to enter the Award. 

  13 - Entry is by online portal Zealous (the ‘Portal’) only and Entrants must follow the instructions provided. Details on how to enter can be found here: https://www.foliosociety.com/FolioBIA. Submission by any other method will not be considered.  

  14 - Entries open at 12 noon BST on 4 May 2022 and will close at 12 noon BST on 22 June  2022. 

  15 - Artwork must be submitted via the Portal and must be: 300dpi JPEG or JPG, portrait, 240 x 160mm, RGB colour, without watermarks, maximum file size 3MB. 

  16 - Only complete entries will be accepted via the Portal. This includes the provision of Entrants’ contact details and whether the Entrant is a student. All entries will be acknowledged by an automated email response at the time of entry. If you have submitted an entry but have not received an automated email response within 12 hours, please re-submit your entry. If the problem persists, please contact [email protected]

  17 - The Folio Society will not be liable if, for any reason, the Portal is unavailable in part or in whole for any period or for any lost, late, incomplete, misdirected or undelivered entries to the Award. 

  18 - The Folio Society, in its discretion, reserves the right to disqualify any unsuitable entries. This includes, without limitation, content that is unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable in the opinion of The Folio Society. 

  19 - Any entry found to be infringing the intellectual property rights or other rights of a third party will be disqualified from the Award. 

  20 - In submitting your entry, you hereby warrant and undertake to The Folio Society that:

  1. you are entitled to enter the Award pursuant to the eligibility criteria set out in these Terms & Conditions and the laws and regulations applicable to you;
  2. your entry is your own original work and that you are fully entitled to grant to The Folio Society the rights under clause 30 and that by doing so, you do not violate, plagiarise, or infringe the rights of third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights;
  3. there are no third parties who might be entitled to prevent The Folio Society from exploiting the intellectual property rights or reproducing any part of your entry or distributing copies thereof to the public;
  4. you will not submit any discriminatory, defamatory or illegal material of any nature whether in text or graphic form;
  5. to the extent permitted by law, The Folio Society, its agents, employees, directors, officers and affiliates will not be liable to you for any loss, damage, claims, legal fees or other expenses incurred in connection with the Award save where caused by the gross negligence or fraud of The Folio Society, its agents, employees, directors, officers and affiliates. You further waive absolutely any claims you may have against The Folio Society related to defamation, libel, slander, misuse of private information, right of publicity, trademark violation, copyright infringement or other intellectual property infringement;
  6. you agree to indemnify and hold harmless The Folio Society, its agents, employees, directors, officers and affiliates against all loss, damage, claims. legal fees and other expenses that may be incurred by The Folio Society, its agents, employees, directors, officers and affiliates in connection with your breach of these Terms & Conditions. 
     
     Judging and Prizes 

  21 - Entries will be judged by a panel on their merits using the criteria published on The Folio Society website. The judges’ decision is final and no correspondence or discussion will be entered into.

  22 - A longlist of 20 entries will be announced at 12 noon BST on 27 July 2022. 

  23 - A winner and 5 shortlisted entries will be announced at 12 noon BST on 8 September 2022. 

  24 - The winner will receive [£2,000 in cash, £500] in Folio Society Gift Vouchers and a portfolio review by the Folio Society Art Directors. The 5 other shortlisted entries will receive £500 in Folio Society Gift Vouchers and a portfolio review by the Folio Society Art Directors. Prizes are not exchangeable, negotiable or transferrable and no cash equivalent will be offered. The standard terms and conditions applicable to Folio Society Gift Vouchers (available on The Folio Society website: https://www.foliosociety.com/uk/terms-conditions) will apply. The cash prize and vouchers will be distributed within 30 days of the winner and shortlisted entries being publicly announced. Portfolio reviews will take place reasonably promptly following the relevant Entrant making the portfolio available to The Folio Society. In the case of joint submissions, portfolio reviews will be conducted on a joint rather than individual basis and cash and/or Folio Society Gift Vouchers will be distributed in full to the first named Entrant on the relevant entry. 

  25 - In the event that any prize or any part of a prize becomes unavailable in circumstances outside The Folio Society’s control, The Folio Society reserves the right to award a substitute prize of equivalent or greater value. Any taxes or costs remain the sole responsibility of the winner and shortlisted Entrants. 

  26 - Longlisted, shortlisted and winning Entrants will be notified by email using the contact details provided by the Entrant on the Portal prior to their announcement by The Folio Society. 

  Confidentiality 

  27 - You agree to keep confidential any confidential information received by you in connection with the Award from The Folio Society, including but not limited to information relating to longlisted, shortlisted or winning entries or Entrants (‘Confidential Information’) until such Confidential Information is disclosed to the public by The Folio Society. The Folio Society reserves the right to disqualify or otherwise withhold prizes from Entrants who disclose Confidential Information in breach of this clause. 

  28 - An Entrant submitting a joint submission on behalf of one or more collaborators must provide a copy of The Folio Society’s privacy policy related to the Award to each such collaborator. 

  Intellectual Property Rights 

  29 - Entrants will retain full right, title and interest in the copyright and other intellectual property rights in their entry but in submitting your entry to The Folio Society, you hereby grant The Folio Society (on your own behalf and on behalf of any other author or joint author of the work) an irrevocable, non-exclusive, royalty free, perpetual, sublicensable, worldwide licence to: 

  1. reproduce all or part of your entry in any medium in Award-related materials;
  2. publish copies of all or part of your entry including (without limitation) on The Folio Society website, in Award-related materials such as catalogues (print or digital), exhibitions, Award advertising, in-gallery displays (including electronic and screen-based displays), internal management systems, The Folio Society website and social media and on other websites to which we contribute material where the items are made available on a non-commercial basis; and/or
  3. to incorporate all or part of your entry in other works in any media now known or later developed in Award-related materials.
  4. You agree that no permission will be required by you and no compensation will be due to you to reproduce your entry in the manner described in this clause.

  30 - The Folio Society reserves the right to use none, part, or all of any entry and may delete any information or data published on its website at any time. 

  General 

  31 - The Folio Society reserves the right to cancel or modify the Award or any element thereof for any reason whatsoever including but not limited to insufficient entries being received or any other circumstance arises that makes it necessary for The Folio Society to cancel or modify the Award or any part of it. The Folio Society has no financial obligation to any Entrant for cancellation or modification, and no compensation shall be due.

  32 - If any provision or part-provision of these Terms & Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to render such term valid, legal and enforceable. 

  33 - If you do not want to grant The Folio Society the above rights or cannot provide the warranties set out above, please do not submit your entry. 

  34 - These Terms & Conditions set out the entire agreement between you and The Folio Society in respect of the subject matter described herein.

  35 - These Terms & Conditions are governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, contractual or non-contractual, relating to these Terms & Conditions or the Award.

• Folio Customer Service Survey 

  • There is one prize of a £500 Folio voucher for the randomly selected winner.
  • The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner from all eligible entries who have answered our customer survey.
  • The winner will be notified on Wednesday 7 October by the email address they specified in the survey.
  • If the winner does not claim the prize within 30 days of being notified, they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must follow the instructions in the email. The winner’s Folio voucher will be sent to them via email.
  • The winner is responsible for paying income tax (if any) due on the prize.
  • If entering with a company email address, entrants confirm that they have the permission of the organisation to enter.
  • There is no cash alternative to the Folio voucher.
  • Staff of the Folio Society and their family members are not eligible to enter the prize draw or complete the survey.
  • In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
  • By answering our survey and entering the prize draw, you agree to be bound by these terms and conditions.
  • Please retain a copy of these terms and conditions for your records.
  • Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ.

DELIVERY AND RETURNS

• Standard Delivery

  Our suppliers are reporting no delays to delivery to UK addresses and are operating as normal, whilst taking extra care over deliveries. For your safety, all deliveries will take place in accordance with local restrictions and policy.

  Postage will be charged at a flat rate for one title, or for two or more titles, regardless of the number of volumes.

  Standard charges exclude limited editions and some selected larger and heavier titles.

  Number of books	Postage
  1 standard title	£5.99
  2 or more standard titles	£9.99
  Limited editions and other larger titles*	Individual postage rates apply to limited editions or where specified. See order form or online checkout for further details. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

  Your parcel will be delivered by our carrier Evri. Tracking information and full delivery options will be confirmed in an email and text from the carrier. Please allow up to 7 days for delivery.

  Please note that we are not able to group together more than one order in a single despatch, even if the orders are sent out separately.

  Deliveries on all orders are Monday to Friday only.

  *Limited Editions

  On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. Each limited edition is sent separately from standard book orders. For further information please contact customer service.

  We are unable to deliver limited edition orders to PO Box addresses as a signature is required.

  Each limited edition order is sent out separately.

• Express Delivery

  Orders placed Monday to Thursday by 2pm will be delivered the next day. Tracking information and full delivery options will be confirmed in an email from the carrier. (Some postcode exceptions apply, and deliveries may take longer – please see below for details). 

  You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

  Express charges exclude limited editions and some selected larger and heavier titles.

  We are unable to deliver express orders to PO Box addresses as a signature is required.

  Number of books	Postage
  1 standard title	£9.99
  2 or more standard titles	£13.99

  
  Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

  Deliveries on all orders are Monday to Friday only.

  Express delivery to the following postcodes will take 2 working days, e.g. orders placed at 10am on Monday will be delivered on Wednesday.

  Scottish Highlands	AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
  Scottish Islands	HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
  Offshore	GY, JE, IM, PO30-41, TR21-25
  Northern Ireland	BT

• How do I return a Folio book?

  If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.

  Our return address is:
  The Folio Society
  EC Group
  Europa Park
  Magnet Road
  Grays
  RM20 4DN
  UK

• Service promise

  We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

WEBSITE NOTICES

• DISCLAIMER NOTICE

  Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

  • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
  • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
  • This website is intended for personal use only.

  The website uses cookies. A copy of our cookies policy can be found here.

• COPYRIGHT NOTICE

  The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

  No part of this website may be reproduced or published without prior written permission from The Folio Society.

• CONDITIONS OF SALE

  • The Folio Society reserves the right to decline any book order without reason or explanation.
  • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
  • If you are not completely satisfied with any book you may return it within four weeks for a replacement, exchange or credit card refund.
  • Your statutory rights are not affected.