The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ

Company Registration Number: 01015675 England
UK VAT Registration Number: 235 6309 67
Canada GST Registration Number: 1240 37011 RT 0001
Australia ABN Registration Number: 61 092 468 025

You can order online or by phone 24 hours a day, 7 days a week. Visit www.foliosociety.com or call 020 7400 4200.

The Folio Society is open from 9.30am-5.30pm Monday to Friday (UK time).

Telephone: 020 7400 4200  

Email: customerservice@foliosociety.com
Limited editions: limitededitions@foliosociety.com

Our dedicated customer service team is available to take your calls, orders and answer your emails between 9.30am-5.30pm Monday to Friday (UK time).

From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions: 

1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

The prize draw is open to all respondents who complete the Customer Feedback Survey 2019.

• Staff members of The Folio Society are not eligible to enter the prize draw.

•  Entry to the prize draw is by completing the Customer Feedback Survey 2019. By completing the survey and entering their email address, entrants confirm that they have the permission of the organisation they are working for to enter the prize draw.

• Only one entry per person. Multiple entries will be disqualified. 

• There is 1 prize:
• £100 of Folio books if the winner if a customer resides in the UK or a country other than USA, Canada or Australia.
• $150 of Folio books if the winner if a customer resides in the USA, Canada or Australia.

• The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner.

• The winner will be notified by email to the email address they specified when they completed the survey. If the winner does not claim the prize within 30 days of being notified, then they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must follow the instructions in the email notifying them that they are the winner. The winner’s prize will be sent to them via standard delivery no later than 30 days after they claim the prize.

• The winner is responsible for paying any income tax (if any) due on the prize won.

• There is no cash alternative to the prize.

• In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered in to.

• By entering the prize draw, you agree to be bound by these terms and conditions.

• Please retain a copy of these terms and conditions for your records. 

• Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ

Excludes the purchase of limited editions and the cost of postage. Offer ends midnight Friday 26 April 2019; One magazine per customer only. 

Worth at least: £29.95

Excludes the purchase of limited editions.

No exchange or cash alternative.

Cannot be combined with any other offer.

Offer ends midnight Monday 10 June 2019*

Code is valid until midnight UK time Sunday, 9 June 2019.

• The prize draw is open to all customers that pre-ordered the Folio edition of A Game of Thrones prior to 9 July 2019.
• Staff members and affiliates of The Folio Society are not eligible to enter the prize draw.
• Entry to the prize draw is by posting your reaction to receiving your pre-ordered copy of A Game of Thrones on social media (Twitter, Facebook or Instagram). The post must include the hashtag #GOTmyFolio in order to be counted as an entry. The post can be a video or photographs. Social media accounts must be public in order for the entry to be counted.
• Entries must be posted by 23:59 GMT Monday 22 July 2019.
• Only one entry per person. Posts can be created multiple times and on different social media channels, but only one will be counted.
• The prize is an unfolded copy of the map of The Known World. There are 10 copies to be won, by 10 separate winners.
• The winners will be drawn by The Folio Society using a computer programme to randomly generate winners.
• The winner will be notified via the social media platform they used to post using the #GOTmyFolio hashtag. If the winner does not claim the prize within 30 days of being notified, then they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must respond to The Folio Society once notified via social media. The winner’s prize will be sent to them via tracked delivery no later than 30 days after they claim the prize.
• The winner is responsible for paying any tax or duties (if any) due on the prize won.
• There is no cash alternative to the prize.
• In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
• By entering the prize draw, you agree to be bound by these terms and conditions.
• Please retain a copy of these terms and conditions for your records.
• Promotor: The Folio Society, Clove Building, 4 Maguire Street, London, SE1 2NQ.

Postage will be charged at a flat rate for one title, or for two or more titles, regardless of the number of volumes.

Standard charges exclude limited editions and some selected larger and heavier titles.

Please allow 5 to 7 days for delivery.

For an additional £5, orders placed by 12pm will be delivered on the next working day. Please note that orders placed after 12pm Thursday will be delivered the following Monday. 

Estimated delivery times are to be used as a guide only and commence from the date of despatch. The Folio Society is not responsible for any delays caused by destination customs clearance processes, postage strikes or any other courier delays beyond our control.

Deliveries on all orders are Monday to Friday only. 

If an item is temporarily unavailable and cannot be supplied with your order, you will not be charged additional postage for the delayed item.

For more information on delivery click here.

If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.

Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK

We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

• The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
• By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
• This website is intended for personal use only.

The website uses cookies. A copy of our cookies policy can be found here.

The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

No part of this website may be reproduced or published without prior written permission from The Folio Society.

• The Folio Society reserves the right to decline any book order without reason or explanation.
• The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
• If you are not completely satisfied with any book you may return it within four weeks for a replacement, exchange or credit card refund.
• Your statutory rights are not affected.