Terms and Conditions

Company details

• Address

  The Folio Society
  Clove Building
  4 Maguire Street
  London
  SE1 2NQ

• Company registration numbers

  Company Registration Number: 01015675 England
  UK VAT Registration Number: 235 6309 67
  Canada GST Registration Number: 1240 37011 RT 0001
  Australia ABN Registration Number: 61 092 468 025
  New Zealand VAT number: 130-471-900

• Opening hours

  You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call 020 7400 4200.

  Our dedicated customer service team is available to answer your emails or take your calls between 9.30am-5.30pm Monday to Friday (UK time).

  Telephone: 020 7400 4200  

  Email: customerservice@foliosociety.com
  Limited editions: limitededitions@foliosociety.com

OFFER TERMS AND CONDITIONS

• Promotional Offers

  From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions: 

  1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
  2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
  3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
  4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
  5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

  All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

• The Hitchhiker’s Guide to the Galaxy Ballot 

  • Ballot closes 1.00pm (UK time) Tuesday 23 May 2023.
  • The ballot is to select the recipient of the 42nd copy of the limitation.
  • Only one order per person can be entered.
  • The recipient will be drawn by The Folio Society using a computer programme to randomly generate one order from all eligible orders across all channels.
  • The recipient will be notified no later than Wednesday 24 May 2023 by the email address specified with the order.
  • Number 42 of the limitation will be despatched to the selected recipient.
  • If entering with a company email address, entrants must confirm that they have the permission of the organisation to enter.
  • Staff of the Folio Society and their family members are not eligible to enter the ballot.
  • In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
  • By entering the ballot, you agree to be bound by these terms and conditions.
  • Please retain a copy of these terms and conditions for your records.
  • Promoter: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ.

• Summer notebook

  Terms and conditions apply. One free Notebook with orders of two or more titles. No cash alternative or exchange. No swaps; notebook will be allocated at random from a choice of three designs. Offer ends midnight Thursday 29 June 2023, or while stocks last.

• Summer magazine

  Terms and conditions apply. One free Folio magazine with every order. No cash alternative or exchange. Offer ends 10am Friday 28 July 2023, or whilst stocks last.

• Magazine offer

  Terms and conditions apply. Excludes the purchase of titles released after 1 September 2022, Limited editions, e-Gift cards and delivery charges. Voucher is one use only. Cannot be combined with any other voucher or promotion. Offer ends midnight Thursday 3 August 2023.

  Excludes Neverwhere, All Hell Let Loose, Micrographia, Norwegian Wood, On Photography, Their Eyes Were Watching God, The Turn of the Screw, The Turn of the Screw, Blood Meridan, Jaws, Wolf Hall, A Christmas Carol, Arabella, A Dance with Dragons, Thor, The Postman Only Rings Twice, For Your Eyes Only, Narrative of the Life of Frederick Douglass, Byzantium, Parallel Worlds, Pole to Pole, The Secret Commonwealth, The Call of the Wild, The Farthest Shore, The Neverending Story, Marvel: Black Panther, I Capture The Castle, Tehanu, Pet Sematary, Faceless Killers, Marvel: Doctor Strange, Monkey, The Pale Horse, Consider Phlebas, Roadside Picnic, Childhood’s End, Interpreter of Maladies, The Order of Time, The Right Stuff, Stalin, Operation Mincemeat, Rubicon, The Old Patagonian Express, The Innocents Abroad. 

• Birthday Offer

  Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

• Welcome offer

  Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95/$39.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

• Folio e-Gift Cards

  • Folio e-Gift Cards can only be purchased and redeemed from and with The Folio Society. Our books are not sold new by any other retailer.
  • E-Gift Cards from The Folio Society are valid for one year from the date of purchase. Any remaining balance will be cancelled after that time.
  • E-Gift cards can be purchased with a minimum value of £25/$50. E-Gift Cards have a maximum value of £200/$300.
  • E-Gift Cards may be purchased and redeemed through The Folio Society website, and also redeemed over the phone with our customer service agents and orders received by post.
  • The contact details of the Recipient will be used solely to email the e-Gift Card. The Recipient will not be otherwise contacted by Folio in any way unless they subsequently opt-in to marketing communications.
  • E-Gift Cards cannot be exchanged for cash.
  • E-Gift Cards must be redeemed in the Folio online store they were purchased in. For example, Folio e-Gift Cards purchased in The Folio Society’s UK online store can only be spent at www.foliosociety.com/uk, while those purchased in our USA store can only be redeemed at www.foliosociety.com/usa. All e-Gift Cards can be redeemed using the unique 25 character code included in the email.
  • It is the responsibility of the buyer that the e-Gift Card code is used by the intended recipient.
  • E-Gift Cards can be used for full payment and partial payment alongside one other method of payment (debit / credit card, PayPal, Apple / Google Pay). Multiple e-Gift Cards can be used at the same time as a method of payment.
  • Any existing balance on e-Gift Cards will remain until the card expiry date. You can check both the card's expiry date and remaining balance with the Gift Card Checker on our website, found either in your Account or at Basket and Checkout.
  • E-Gift Cards are non-refundable.
  • Refunds for purchases made with an e-Gift Card and returned to The Folio Society will be placed back onto a new e-Gift Card.
  • The Folio Society is unable to refund lost, stolen or damaged e-Gift Cards.
  • E-Gift Cards cannot be used towards the purchase of e-Gift Cards.
  • We reserve the right to refuse to accept an e-Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  • We reserve the right to amend the e-Gift Card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
  • E-Gift Cards are issued by The Folio Society Limited. Registered office: Clove Building, 4 Maguire Street, London, SE1 2NQ, United Kingdom, Registered number: 01015675 (England, UK).

DELIVERY AND RETURNS

• Delivery

  Our suppliers are reporting no delays to delivery to UK addresses and are operating as normal, whilst taking extra care over deliveries. For your safety, all deliveries will take place in accordance with local restrictions and policy.

  Standard and Express charges exclude limited editions and some selected larger and heavier titles.

  Type of Delivery	Postage
  Standard delivery	£6.99
  Express delivery	£9.99
  Limited editions and other larger titles*	Individual postage rates apply to limited editions or where specified. See order form or online checkout for further details. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

  *We are unable to deliver express orders to PO Box addresses as a signature is required.

  Tracking information and full delivery options will be confirmed in an email from the carrier. Please allow up to 7 days for delivery.

  Please note that we are not able to group together more than one order in a single despatch, even if the orders are sent out separately.

  Deliveries on all orders are Monday to Friday only.

  Standard Delivery

  Postage will be charged at a flat rate of £6.99 regardless of the number of vloumes, or book size.

  Standard charges exclude limited editions and some selected larger and heavier titles.

  Express Delivery

  Orders placed by 2pm from Monday to Thursday will be delivered the next day. Any order placed after this time will be despatched next working day. 

  Tracking information and full delivery options will be confirmed in an email from the carrier. (Some postcode exceptions apply, and deliveries may take longer – please see below for details).

  Postage will be charged at a flat rate of £9.99 regardless of the number of volumes, or book size.

  Express charges exclude limited editions and some selected larger and heavier titles.

  We are unable to deliver dexpress orders to PO Box addresses as a signature is required. 

  Delivery on all orders are Monday to Friday only.

  Express delivery to the following postcodes will take 2 working days, e.g. orders placed at 10am on Monday will be delivered on Wednesday.

  Scottish Highlands	AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
  Scottish Islands	HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
  Offshore	GY, JE, IM, PO30-41, TR21-25
  Northern Ireland	BT

  *Limited Editions

  On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. Each limited edition is sent separately from standard book orders. For further information please contact customer service.

  We are unable to deliver limited edition orders to PO Box addresses as a signature is required.

  Each limited edition order is sent out separately.

• How do I return a Folio book?

  If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.

  Our return address is:
  The Folio Society
  EC Group
  Europa Park
  Magnet Road
  Grays
  RM20 4DN
  UK

• Service promise

  We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

WEBSITE NOTICES

• DISCLAIMER NOTICE

  Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

  • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
  • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
  • This website is intended for personal use only.

  The website uses cookies. A copy of our cookies policy can be found here.

• COPYRIGHT NOTICE

  The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

  No part of this website may be reproduced or published without prior written permission from The Folio Society.

• CONDITIONS OF SALE

  • The Folio Society reserves the right to decline any book order without reason or explanation.
  • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
  • If you are not completely satisfied with any book you may return it within four weeks for a replacement, exchange or credit card refund.
  • Your statutory rights are not affected.