Address
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
This website is owned by and operated by, or on behalf of, The Folio Society Ltd. If you have any questions regarding the website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the website, you can contact us by telephone on 020 7400 4200. Alternatively, you can email us through our contact page.
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
Company Registration Number: 01015675 England
UK VAT Registration Number: 235 6309 67
Canada GST Registration Number: 1240 37011 RT 0001
Australia ABN Registration Number: 61 092 468 025
New Zealand VAT number: 130-471-900
You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call 020 7400 4200.
Our dedicated customer service team is available to answer your emails or take your calls between 9.30am-5.30pm Monday to Friday (UK time).
Telephone: 020 7400 4200
Email: [email protected]
Limited editions: [email protected]
From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions:
All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
Our suppliers are reporting no delays to delivery to UK addresses and are operating as normal, whilst taking extra care over deliveries.For your safety, all deliveries will take place in accordance with local restrictions and policy.
Postage will be charged at a flat rate for one title, or for two or more titles, regardless of the number of volumes.
Standard charges exclude limited editions and some selected larger and heavier titles.
Number of books | Postage |
1 standard title | £5.99 |
2 or more standard titles | £8.99 |
Limited editions and other larger titles* | Individual postage rates apply to limited editions or where specified. See order form or online checkout for further details. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required. |
Your parcel will be delivered by either Royal Mail or our courier DX. Tracking information and full delivery options will be confirmed in an email from the carrier. Please allow 5 to 7 days for delivery.
Please note that we are not able to group together more than one order in a single despatch, even if the orders are sent out separately.
Deliveries on all orders are Monday to Friday only.
*Limited Editions
On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. Each limited edition is sent separately from standard book orders. For further information please contact customer service.
We are unable to deliver limited edition orders to PO Box addresses as a signature is required.
Each limited edition order is sent out separately.
For an additional fee, orders placed before midday will be delivered by DPD the next working day. Please note, DPD do not deliver over the weekend, so orders placed after midday Friday will be delivered on the following Tuesday. Tracking information and full delivery options will be confirmed in an email from the carrier. (Some postcode exceptions apply, and deliveries may take longer – please see below for details).
You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.
Express charges exclude limited editions and some selected larger and heavier titles.
Number of books | Postage |
1 standard title | £9.99 |
2 or more standard titles | £13.99 |
Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.
Deliveries on all orders are Monday to Friday only.
Express delivery to the following postcodes will take 2 working days, e.g. orders placed at 10am on Monday will be delivered on Wednesday.
Scottish Highlands | AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 |
Scottish Islands | HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 |
Offshore | GY, JE, IM, PO30-41, TR21-25 |
Northern Ireland | BT |
If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK
We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.
We have extended our returns policy to 60 days for any orders placed between Monday 30 November 2020 and Friday 1 January 2021, giving you plenty of time to make sure you have found the perfect gift this Christmas. If for any reason a book does not meet your expectations, you may return it to us within 60 days of the purchase date and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and customer number. When returning a parcel to us we highly recommend you obtain proof of posting.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK
Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:
The website uses cookies. A copy of our cookies policy can be found here.
The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.
No part of this website may be reproduced or published without prior written permission from The Folio Society.