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Postage, Delivery and Returns
Customer Service
POSTAGE, DELIVERY AND RETURNS
POSTAGE AND DELIVERY
Standard Delivery
Postage will be charged at a flat rate for one title, or for two or more titles, regardless of the number of volumes.
Standard charges exclude limited editions and some selected larger and heavier titles.
| Number of books | Postage |
| 1 standard title | £5.99 |
| 2 or more standard titles | £8.99 |
| Limited editions and other larger titles* |
Individual postage rates apply to limited editions or where specified. See order form or online checkout for further details. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required. |
Your parcel will be delivered by either Royal Mail or our courier DX. Tracking information and full delivery options will be confirmed in an email from the carrier. Please allow 5 to 7 days for delivery.
Please note that we are not able to group together more than one order in a single despatch, even if the orders are sent out separately.
Deliveries on all orders are Monday to Friday only.
*Limited Editions
On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. Each limited edition is sent separately from standard book orders. For further information please contact customer service.
We are unable to deliver limited edition orders to PO Box addresses as a signature is required.
Each limited edition order is sent out separately.
Express Delivery
For an additional £4, orders placed before midday will be delivered by DPD the next working day. Please note, DPD do not deliver over the weekend, so orders placed after midday Friday will be delivered on the following Tuesday. Tracking information and full delivery options will be confirmed in an email from the carrier. (Some postcode exceptions apply, and deliveries may take longer – please see below for details).
Express delivery to the following postcodes will take 2 working days, e.g. orders placed at 10am on Monday will be delivered on Wednesday.
| Scottish Highlands | AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 |
| Scottish Islands | HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 |
| Offshore | GY, JE, IM, PO30-41, TR21-25 |
| Northern Ireland | BT |
Delayed Items
If an item is temporarily unavailable and it cannot be supplied with the rest of your order, you will not be charged additional postage for the delayed item.
If an item is out of stock we will contact you by email or phone to let you know when the item will be back in stock and when it will be despatched.
RETURNS
How do I return a Folio book?
If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and customer number. When returning a parcel to us we recommend you obtain proof of posting.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
Service Promise
We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards.
In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.