Address
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
This website is owned by and operated by, or on behalf of, The Folio Society Ltd. If you have any questions regarding the website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the website, you can contact us by telephone on +44 (0)207-400-4200. Alternatively, you can email us through our contact page.
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
Company Registration Number: 01015675 England
UK VAT Registration Number: 235 6309 67
Canada GST Registration Number: 1240 37011 RT 0001
Australia ABN Registration Number: 61 092 468 025
New Zealand VAT number: 130-471-900
You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +44 (0)207-400-4200.
Our dedicated customer service team is available to answer your emails and take your calls between 9.30am and 5.30pm Monday to Friday (UK time).
Telephone: +44 (0)207-400-4200
Email: [email protected]
Limited editions: [email protected]
From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at basket stage on the website, or when you place your order by telephone. All of our promotional offers are subject to the below terms and conditions:
All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
Some EU deliveries may be subject to local tax and duty charges upon delivery from 1 January 2021. If applicable, charges will be collected by the carrier.
Customs policies vary by country. Please contact your local customs for further information.
Our warehouse is now closed for the holidays. Orders placed after midday on 22nd December will not be despatched until the new year.
As you are aware, there is disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries.
Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. For your safety, all deliveries will take place in accordance with local restrictions and policy.
You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered. You will receive tracking information with this service.
Standard charges exclude limited editions and some selected larger and heavier titles.
Number of books | Postage |
1 standard title | £13.00 |
2 or more standard titles | £20.00 |
Limited editions and other larger titles | Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required. |
Tracking information and full delivery options will be confirmed in an email from the carrier once your order is shipped. For standard delivery, we normally advise up to 21 days for delivery as all our books are shipped from the UK. However, the current situation means that we are not able to guarantee this delivery time at present. Please note that there are delays to standard deliveries for some countries outside Europe.
Deliveries on all orders are Monday to Friday only.
When ordering goods for delivery outside the UK your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.
Due to the current Covid-19 situation, we recommend that you use our express delivery service in countries where this available. There are no reported delays to this service.
You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.
Express charges exclude limited editions and some selected larger and heavier titles.
Number of books | Postage |
1 standard title | Europe* £24.00 Other £38.00 |
2 or more standard titles | Europe* £31.00 Other £52.00 |
Limited editions and other larger titles | Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses. |
Please allow 3-7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.
When ordering goods for delivery outside the UK your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.
We regret that express delivery is not available to Brazil, China and Russia.
*Mainland Europe:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland
If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK
We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.
We have extended our returns policy to 60 days for any orders placed between Monday 30 November 2020 and Friday 1 January 2021, giving you plenty of time to make sure you have found the perfect gift this Christmas. If for any reason a book does not meet your expectations, you may return it to us within 60 days of the purchase date and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and customer number. When returning a parcel to us we highly recommend you obtain proof of posting.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK
Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:
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The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.
No part of this website may be reproduced or published without written permission from The Folio Society.