Terms and conditions

Company details

• Address

  The Folio Society
  Clove Building
  4 Maguire Street
  London
  SE1 2NQ

• Company registration numbers

  Company Registration Number: 01015675 England
  UK VAT Registration Number: 235 6309 67
  Canada GST Registration Number: 1240 37011 RT 0001
  Australia ABN Registration Number: 61 092 468 025
  New Zealand VAT number: 130-471-900
  Austria VAT number: 68 807/5514
  Belgium VAT number: BE0466712332
  France VAT number: FR36850653148
  Ireland VAT number: 9513140F
  Italy VAT number: 317439990
  Spain VAT number N0065506H
  Sweden VAT number: SE502052503501
  Germany VAT number: 2524917090
  Netherlands VAT number: NL826999347B01

• Opening hours

  You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +44 (0)207-400-4200.

  Our dedicated customer service team is available to answer your emails and take your calls between 9.30am and 5.30pm Monday to Friday (UK time).

  Telephone: +44 (0)207-400-4200

  Email: customerservice@foliosociety.com
  Limited editions: limitededitions@foliosociety.com

OFFER TERMS AND CONDITIONS

• Promotional Offers

  From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at basket stage on the website, or when you place your order by telephone. All of our promotional offers are subject to the below terms and conditions:

  1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
  2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
  3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
  4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
  5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

  All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

• Free delivery offer

  Terms and conditions apply.  Free standard delivery applies to orders of £200 or more. Express delivery will be charged at normal rate.  Delivery offer excludes purchase of limited editions, which are only sent by Express delivery, and e-gift cards.  No cash alternative or equivalent. Offer ends midnight, Thursday 21 December 2023.  

• Magazine offer

  Terms and conditions apply. Excludes the purchase of titles released after 31 August 2023, Limited editions, e-Gift cards and delivery charges. Voucher is one use only. Cannot be combined with any other voucher or promotion. Offer ends midnight Wednesday 20 December 2022

  Excludes DC Comics: The Golden Age (1938–1956), Frederica, Iron Curtain: The Crushing of Eastern Europe 1944-1956, Roald Dahl (Set 3), The Silk Roads: A New History of the World, The Wind-Up Bird Chronicle, No Country for Old Men, Bring Up the Bodies, The Buried Giant, Charmed Life, The Divine Comedy, Dune Messiah, The Enchanted Wood, Frankenstein, Invisible Cities, The Avengers, The Night Before Christmas, Ordeal by Innocence, The Planets, The Six Wives of Henry VIII, Tales from Earthsea, Beloved, A General History of the Most Notorious Pirates. 

• Free magazine

  One free magazine per customer with any order containing one or more titles. Excludes the purchase of e-Gift cards and Limited Editions. Offer ends midnight Wednesday, 20 December 2023 or while stocks last.

• Birthday Offer

  Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

• Birthday Apology Offer

  Unique voucher emailed to customer. Offer excludes the purchase of limited editions, e-Gift cards and the cost of delivery. Cannot be combined with any other offer or promotion. Voucher valid online or by phone only. Minimum spend of £29.95 applies. One voucher per customer. Voucher valid for 14 days.

• Welcome offer

  Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95/$39.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

• Folio e-Gift Cards

  • Folio e-Gift Cards can only be purchased and redeemed from and with The Folio Society. Our books are not sold new by any other retailer.
  • E-Gift Cards from The Folio Society are valid for one year from the date of purchase. Any remaining balance will be cancelled after that time.
  • E-Gift cards can be purchased with a minimum value of £25/$50. E-Gift Cards have a maximum value of £200/$300.
  • E-Gift Cards may be purchased and redeemed through The Folio Society website, and also redeemed over the phone with our customer service agents and orders received by post.
  • The contact details of the Recipient will be used solely to email the e-Gift Card. The Recipient will not be otherwise contacted by Folio in any way unless they subsequently opt-in to marketing communications.
  • E-Gift Cards cannot be exchanged for cash.
  • E-Gift Cards must be redeemed in the Folio online store they were purchased in. For example, Folio e-Gift Cards purchased in The Folio Society’s UK online store can only be spent at www.foliosociety.com/uk, while those purchased in our USA store can only be redeemed at www.foliosociety.com/usa. All e-Gift Cards can be redeemed using the unique 25 character code included in the email.
  • It is the responsibility of the buyer that the e-Gift Card code is used by the intended recipient.
  • E-Gift Cards can be used for full payment and partial payment alongside one other method of payment (debit / credit card, PayPal, Apple / Google Pay). Multiple e-Gift Cards can be used at the same time as a method of payment.
  • Any existing balance on e-Gift Cards will remain until the card expiry date. You can check both the card's expiry date and remaining balance with the Gift Card Checker on our website, found either in your Account or at Basket and Checkout.
  • E-Gift Cards are non-refundable.
  • Refunds for purchases made with an e-Gift Card and returned to The Folio Society will be placed back onto a new e-Gift Card.
  • The Folio Society is unable to refund lost, stolen or damaged e-Gift Cards.
  • E-Gift Cards cannot be used towards the purchase of e-Gift Cards.
  • We reserve the right to refuse to accept an e-Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  • We reserve the right to amend the e-Gift Card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
  • E-Gift Cards are issued by The Folio Society Limited. Registered office: Clove Building, 4 Maguire Street, London, SE1 2NQ, United Kingdom, Registered number: 01015675 (England, UK).

DELIVERY AND RETURNS

• EU DELIVERIES

  From 1 July 2021 Folio will only be able to deliver orders via our express courier service to the following countries.

  Austria; Belgium; Denmark; Finland; France; Germany; Malta; Netherlands; Ireland; Italy; Portugal; Spain; Sweden,

  We are currently not able to deliver to the following countries:

  Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia

  We are very sorry for the inconvenience, and we hope to reinstate the service as soon as we can.

• Delivery

  Click here for delivery information.

• How do I return a Folio book?

  If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

  Our return address is:
  The Folio Society
  EC Group
  Europa Park
  Magnet Road
  Grays
  RM20 4DN
  UK

• Service Promise

  We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Website notices

• DISCLAIMER NOTICE

  Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

  • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
  • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
  • This website is intended for personal use only.

  The website uses cookies. A copy of our cookies policy can be found here.

• COPYRIGHT NOTICE

  The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

  No part of this website may be reproduced or published without written permission from The Folio Society.

• CONDITIONS OF SALE

  • The Folio Society reserves the right to decline any book order without reason or explanation.
  • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
  • If you are not completely satisfied with any book you may return it within 4 weeks for a replacement, exchange or credit card refund.
  • Your statutory rights are not affected.