Terms and conditions

Company details

• Address

  The Folio Society
  Clove Building
  4 Maguire Street
  London
  SE1 2NQ

• Company registration numbers

  Company Registration Number: 01015675 England
  UK VAT Registration Number: 235 6309 67
  Canada GST Registration Number: 1240 37011 RT 0001
  Australia ABN Registration Number: 61 092 468 025
  New Zealand VAT number: 130-471-900
  Austria VAT number: 68 807/5514
  Belgium VAT number: BE0466712332
  France VAT number: FR36850653148
  Denmark VAT number: DK326782241
  Ireland VAT number: 9513140F
  Italy VAT number: 317439990
  Spain VAT number N0065506H
  Sweden VAT number: SE502052503501
  Germany VAT number: 2524917090
  Netherlands VAT number: NL826999347B01

• Opening hours

  You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +44 (0)207-400-4200.

  Our dedicated customer service team is available to answer your emails and take your calls between 9.30am and 5.30pm Monday to Friday (UK time).

  Telephone: +44 (0)207-400-4200

  Email: [email protected]
  Limited editions: [email protected]

OFFER TERMS AND CONDITIONS

• Promotional Offers

  From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at basket stage on the website, or when you place your order by telephone. All of our promotional offers are subject to the below terms and conditions:

  1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
  2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
  3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
  4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
  5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

  All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

• Christmas Delivery offer

  Terms and conditions apply. Free standard shipping applies to orders containing five or more separate full-price titles. Express shipping will be charged at the normal rate. Shipping offer excludes the purchase of limited editions which are charged at individual rates, and e-Gift cards. No cash alternative or equivalent. Offer end midnight Thursday 22 December 2022.

• Free diary

  One free Diary with any order containing one or more books. Excludes the purchase of e-Gift cards and the cost of delivery.

  Offer ends 5pm Friday 23 December 2022 or while stocks last.

• Free magazine

  One free magazine per customer with any order containing one or more titles. Excludes the purchase of e-Gift cards and the cost of delivery.

  Offer ends midnight Friday 16 December 2022 or while stocks last.

• Magazine offer

  Terms and conditions apply. Excludes the purchase of titles released after 1 September 2022, Limited editions, e-Gift cards and delivery charges. Voucher is one use only. Cannot be combined with any other voucher or promotion. Offer excludes the cost of delivery, the purchase of limited editions and the following titles:

  Neverwhere; All Hell Let Loose; Micrographia; Norwegian Wood; On Photography; Their Eyes Were Watching God; The Turn of the Screw

  Offer ends midnight Thursday 22 December 2022.

• Birthday Offer

  Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

• Welcome offer

  Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95/$39.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

• Christmas offer

  Cannot be used in conjunction with any other voucher. One use per customer. Valid until midnight 6 December 2022. Excludes cost of delivery, e-Gift cards and Limited Editions.

• Folio e-Gift Cards

  • Folio e-Gift Cards can only be purchased and redeemed from and with The Folio Society. Our books are not sold new by any other retailer.
  • E-Gift Cards from The Folio Society are valid for one year from the date of purchase. Any remaining balance will be cancelled after that time.
  • E-Gift cards can be purchased with a minimum value of £25/$50. E-Gift Cards have a maximum value of £200/$300.
  • E-Gift Cards may be purchased and redeemed through The Folio Society website, and also redeemed over the phone with our customer service agents and orders received by post.
  • The contact details of the Recipient will be used solely to email the e-Gift Card. The Recipient will not be otherwise contacted by Folio in any way unless they subsequently opt-in to marketing communications.
  • E-Gift Cards cannot be exchanged for cash.
  • E-Gift Cards must be redeemed in the Folio online store they were purchased in. For example, Folio e-Gift Cards purchased in The Folio Society’s UK online store can only be spent at www.foliosociety.com/uk, while those purchased in our USA store can only be redeemed at www.foliosociety.com/usa. All e-Gift Cards can be redeemed using the unique 25 character code included in the email.
  • It is the responsibility of the buyer that the e-Gift Card code is used by the intended recipient.
  • E-Gift Cards can be used for full payment and partial payment alongside one other method of payment (debit / credit card, PayPal, Apple / Google Pay). Multiple e-Gift Cards can be used at the same time as a method of payment.
  • Any existing balance on e-Gift Cards will remain until the card expiry date. You can check both the card's expiry date and remaining balance with the Gift Card Checker on our website, found either in your Account or at Basket and Checkout.
  • E-Gift Cards are non-refundable.
  • Refunds for purchases made with an e-Gift Card and returned to The Folio Society will be placed back onto a new e-Gift Card.
  • The Folio Society is unable to refund lost, stolen or damaged e-Gift Cards.
  • E-Gift Cards cannot be used towards the purchase of e-Gift Cards.
  • We reserve the right to refuse to accept an e-Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  • We reserve the right to amend the e-Gift Card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
  • E-Gift Cards are issued by The Folio Society Limited. Registered office: Clove Building, 4 Maguire Street, London, SE1 2NQ, United Kingdom, Registered number: 01015675 (England, UK).

• Folio Customer Service Survey

  • WINNER HAS BEEN RANDOMLY SELECTED AND CONTACTED. Winner: L. W from Australia.
  • There is one prize of a £500 Folio voucher for the randomly selected winner.
  • The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner from all eligible entries who have answered our customer survey.
  • The winner will be notified on Wednesday 7 October by the email address they specified in the survey.
  • If the winner does not claim the prize within 30 days of being notified, they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must follow the instructions in the email. The winner’s Folio voucher will be sent to them via email.
  • The winner is responsible for paying income tax (if any) due on the prize.
  • If entering with a company email address, entrants confirm that they have the permission of the organisation to enter.
  • There is no cash alternative to the Folio voucher.
  • Staff of the Folio Society and their family members are not eligible to enter the prize draw or complete the survey.
  • In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
  • By answering our survey and entering the prize draw, you agree to be bound by these terms and conditions.
  • Please retain a copy of these terms and conditions for your records.
  • Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ.

DELIVERY AND RETURNS

• EU DELIVERIES

  Folio will only deliver orders via our express courier service to the following countries:

  Austria; Belgium; Denmark; Finland; France; Germany; Malta; Netherlands; Ireland; Italy; Spain; Sweden

  For these countries, all taxes will be detailed and included at checkout on the Folio website.

  We are currently not able to deliver to the following countries:

  Bulgaria; Croatia; Cyprus; Czech Republic; Estonia; Greece; Hungary; Latvia; Lithuania; Luxembourg; Poland; Portugal; Romania; Slovakia; Slovenia

  We are very sorry for the inconvenience, and we hope to reinstate the service as soon as we can.

• Standard Delivery

  As you are aware, there is still some disruption to international air travel due to Covid-19. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries.

  Please accept our apologies should any delays occur and thank you for your patience and understanding.

  You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.  You will receive tracking information from the carrier with this service.

  Standard charges exclude limited editions and some selected larger and heavier titles.

  Number of books	Postage
  1 standard title	All Non-EU countries £20.00 (excluding UK, USA, Canada and Australia)
  2 or more standard titles	All Non-EU countries £38.00 (excluding UK, USA, Canada and Australia)
  Limited editions and other larger titles	Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

  
  Tracking information and full delivery options will be confirmed in an email from the carrier once your order is shipped. For standard delivery, we normally advise up to 28 days for delivery as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee this delivery time at present. Please note that there are delays to standard deliveries for some countries outside Europe.

  Deliveries on all orders are Monday to Friday only.

  When ordering goods forinternational delivery your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

  We currently cannot deliver to EU countries using standard delivery. Please see the EU Delivery section above for more information.

  Due to Covid-19 related flight restrictions, we are unable to offer our standard delivery service to Albania, Argentina, Barbados, Brazil, Chile, Colombia, Costa Rica, Indonesia, Kuwait, Mauritius, Mexico, Pakistan, Peru, Russia, Sri Lanka, Vietnam. Our Express Service is available with the exception of Brazil and Russia. 

• Express Delivery

  Due to Covid-19, we recommend that you use our express delivery service in countries where this available. There are no reported delays to this service.

  You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

  Express charges exclude limited editions and some selected larger and heavier titles.

  We are unable to deliver express orders to PO Box addresses as a signature is required.

  Number of books	Postage
  1 standard title	Europe*  £25.00 All other countries £38.00 (excluding UK, USA, Canada and Australia)
  2 or more standard titles	Europe* £31.00 All other countries £54.00 (excluding UK, USA, Canada and Australia)
  Limited editions and other larger titles	Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

  Please allow 7 days for express delivery from the UK. You will receive tracking information from the carrier for this service and there are currently no delays.

  When ordering goods for delivery outside the UK your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver.  We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information. 

  Please note, for EU countries we can deliver to, all taxes will be detailed and included at checkout on the Folio website.

  We regret that express delivery is not available to Brazil, China and Russia. 

  Due to Covid-19 related flight restrictions, we are unable to offer our standard delivery service to Albania, Argentina, Barbados, Brazil, Chile, Colombia, Costa Rica, Indonesia, Kuwait, Mauritius, Mexico, Pakistan, Peru, Russia, Sri Lanka, Vietnam. Our Express Service is available with the exception of Brazil and Russia. 

  * Europe:

  Austria; Belgium; Denmark; Finland; France; Germany; Malta; Netherlands; Ireland; Italy; Spain; Sweden.

• How do I return a Folio book?

  If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

  Our return address is:
  The Folio Society
  EC Group
  Europa Park
  Magnet Road
  Grays
  RM20 4DN
  UK

• Service Promise

  We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Website notices

• DISCLAIMER NOTICE

  Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

  • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
  • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
  • This website is intended for personal use only.

  The website uses cookies. A copy of our cookies policy can be found here.

• COPYRIGHT NOTICE

  The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

  No part of this website may be reproduced or published without written permission from The Folio Society.

• CONDITIONS OF SALE

  • The Folio Society reserves the right to decline any book order without reason or explanation.
  • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
  • If you are not completely satisfied with any book you may return it within 4 weeks for a replacement, exchange or credit card refund.
  • Your statutory rights are not affected.