Postage, Delivery and Returns

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POSTAGE AND DELIVERY

  • Standard Delivery

    As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available below. 

    For your safety, all deliveries will take place in accordance with local restrictions and policy.

    You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

    Standard charges exclude limited editions and some selected larger and heavier titles.

    Number of booksPostage
    1 standard title£13.00
    2 or more standard titles£20.00
    Limited editions and other larger titles

    Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

    Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

    For standard delivery, we normally advise up to 28 days for delivery as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee this delivery time at present.  Please note that there are significant delays to standard deliveries for some countries outside Europe.

    Deliveries on all orders are Monday to Friday only.

    When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

  • Express Delivery

    Due to the current Covid-19 situation, we recommend that you use our express delivery service in countries where this available. There are no reported delays to this service.

    You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

    Express charges exclude limited editions and some selected larger and heavier titles.

    Number of booksPostage
    1 standard title

    Europe*  £24.00

    Other  £38.00

    2 or more standard titles

    Europe* £31.00

    Other £52.00

    Limited editions and other larger titles

    Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

    Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

    Please allow 2 to 5 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

    When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver.  We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information. 

    We regret that express delivery is not available to Brazil, China and Russia. 

    *Mainland Europe:

    Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland

  • Delayed Items

    If an item is temporarily unavailable and it cannot be supplied with the rest of your order, you will not be charged additional postage for the delayed item.

    If an item is out of stock we will contact you by email or phone to let you know when the item will be back in stock and when it will be despatched.

  • Limited editions

    On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. These items are sent separately from other book orders. For further information please contact customer service.

    All limited editions are sent by express delivery.  There are currently no delays.

    We are unable to deliver limited edition orders to PO Box addresses.

    Each limited edition order is sent out separately. 

    Please allow 2 to 5 days for delivery from the UK.   You will receive tracking information for this service.

Standard Delivery

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available below. 

For your safety, all deliveries will take place in accordance with local restrictions and policy.

You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

Standard charges exclude limited editions and some selected larger and heavier titles.

Number of books

Postage

1 standard title

£13.00

2 or more standard titles

£20.00

Limited editions and other larger titles

Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

 

For standard delivery, we normally advise up to 28 days for delivery as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee this delivery time at present.  Please note that there are significant delays to standard deliveries for some countries outside Europe.

Deliveries on all orders are Monday to Friday only.

When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

Express Delivery

Due to the current Covid-19 situation, we recommend that you use our express delivery service in countries where this available. There are no reported delays to this service.

You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

Express charges exclude limited editions and some selected larger and heavier titles.

Number of books

Postage

1 standard title

Europe*  £24.00

Other  £38.00

2 or more standard titles

Europe* £31.00

Other £45.00

Limited editions and other larger titles

Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

Please allow 2 to 5 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver.  We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information. 

We regret that express delivery is not available to Brazil, China and Russia. 

*Mainland Europe:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland

Delayed Items

If an item is temporarily unavailable and it cannot be supplied with the rest of your order, you will not be charged additional postage for the delayed item.

If an item is out of stock we will contact you by email or phone to let you know when the item will be back in stock and when it will be despatched.

Limited editions

On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. These items are sent separately from other book orders. For further information please contact customer service.

All limited editions are sent by express delivery.  There are currently no delays.

We are unable to deliver limited edition orders to PO Box addresses.

Each limited edition order is sent out separately. 

Please allow 2 to 5 days for delivery from the UK.   You will receive tracking information for this service.

RETURNS

  • How do I return a Folio book?

    If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and customer number. When returning a parcel to us we recommend you obtain proof of posting.

    Our return address is:

    The Folio Society
    EC Group
    Europa Park
    Magnet Road
    Grays
    RM20 4DN
    UK

  • Service Promise

    We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards.

    In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

How do I return a Folio book?

If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and customer number. When returning a parcel to us we recommend you obtain proof of posting.

Our return address is:

The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK

Service Promise

We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards.

In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.