FREQUENTLY ASKED QUESTIONS

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Here you will find the answers to the most frequently asked questions about The Folio Society. Click on each question to reveal the answer. 

THE FOLIO SOCIETY

  • EU DELIVERIES

    Some EU deliveries may be subject to local tax and duty charges upon delivery from 1 January 2021. If applicable charges will be collected by the carrier.

    Customs policies vary by country. Please contact your local customs for further information.

  • Coronavirus (Covid-19) Update

    Folio people are operating as normal to give you uninterrupted access to our beautiful books at this difficult time.  Our first priority is to keep our people, customers and suppliers safe and well and we are following all necessary guidelines to ensure that no-one is at increased risk. 

    As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available here

    For your safety, all deliveries will take place in accordance with local restrictions and policy.

    Thank you for your continued support for Folio.

  • Who are we?

    The Folio Society publishes beautiful, illustrated editions of the worlds greatest books. For over 70 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.

  • Where are you based?

    Our office can be found in the riverside setting of Maguire Street, close to art galleries, architecture firms and the Tower of London. 

    Our address:
    The Folio Society
    Clove Building
    4 Maguire Street
    London
    SE1 2NQ
    UK

  • What makes Folio books special?

    From our first books in 1947 it has been our goal to create beautiful and authoritative editions of great literary works for readers.

    The Folio Society brings together a worldwide community of book lovers who appreciate the quality and craftsmanship of fine editions. We have long been a haven for the eclectic and open-minded reader, providing a real depth both within and across genres.

    Our non-fiction list ranges from the seminal ideas of Charles Darwin to the hard-nosed historical analysis of Martin Gilbert and the remarkable insights of Mary Beard’s Pompeii; whilst our fiction spans the wit of Truman Capote’s Breakfast at Tiffany’s, the intoxicating science fiction of Frank Herbert’s Dune and the whimsy of Kenneth Grahame’s The Wind in the Willows.

    More information can be found here.

  • What are your opening hours?

    You can order online at any time or by phone 8am to 10pm (UK time), 7 days a week. Visit www.foliosociety.com or call +44 (0)207-400-4200.

    Our Customer Service team are on hand to answer all your other queries between 9:30am and 5:30pm Monday to Friday UK time.

  • How can I contact you?

    If you’d like to speak to our customer service team, please call +44 (0)207-400-4200 between 9:30am and 5:30pm (UK time), Monday to Friday.

    Alternatively, you can email us at [email protected].

  • How do I submit my illustrations for consideration?

    We enjoy finding new and talented illustrators. If you have suitable work for our commissions, we welcome digital submissions only. Please familiarise yourself with the kind of books we publish and the type of work we commission before sending anything. Most commissions are for adult fiction titles. We are looking for a good response to the text, conveying tension, mood, drama, period details, characterisation, repetition and interaction of characters, etc. 

    If your work is suitable, please send a small number of appropriate samples as lo-res jpegs (total size no bigger than 2MB) and a link to your website, emailed to [email protected]. Due to time, I’m afraid we won’t be able to acknowledge submissions. Any suitable work will be saved for future reference and we will contact you should an opportunity arise. 

    If your portfolio doesn’t as yet demonstrate an ability to illustrate adult fiction, you might like to undertake a personal project – choosing a well-known book and developing a short series of illustrations. Think carefully about characterisation – how characters will interact and repetition of main characters; try to engage the reader with emotion, tension, atmosphere and consider different compositions to make the illustration interesting; undertake research if the book requires it, for example historical clothing or room settings.

  • Packaging

    Folio is committed to ensuring all steps in the book production and delivery process are as sustainable as possible to help protect our planet.

    Folio is no longer using shrink wrap on new books although some backlist books will still be delivered in shrink wrap.  The new wrapping can be recycled and we have tested it to ensure the books arrive in good condition.

    Parcels are delivered to our customers in packaging made from recycled and recyclable card and paper.

Coronavirus (Covid-19) Update

Folio people are operating as normal to give you uninterrupted access to our beautiful books at this difficult time.  Our first priority is to keep our people, customers and suppliers safe and well and we are following all necessary guidelines to ensure that no-one is at increased risk. 

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available here

For your safety, all deliveries will take place in accordance with local restrictions and policy.

Thank you for your continued support for Folio.

Who are we?

The Folio Society publishes beautiful, illustrated editions of the worlds greatest books. For over 70 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.

Where are you based?

Our office can be found in the riverside setting of Maguire Street, close to art galleries, architecture firms and the Tower of London. 

Our address:
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
UK

What makes Folio books special?

From our first books in 1947 it has been our goal to create beautiful and authoritative editions of great literary works for readers.

The Folio Society brings together a worldwide community of book lovers who appreciate the quality and craftsmanship of fine editions. We have long been a haven for the eclectic and open-minded reader, providing a real depth both within and across genres.

Our non-fiction list ranges from the seminal ideas of Charles Darwin to the hard-nosed historical analysis of Martin Gilbert and the remarkable insights of Mary Beard’s Pompeii; whilst our fiction spans the wit of Truman Capote’s Breakfast at Tiffany’s, the intoxicating science fiction of Frank Herbert’s Dune and the whimsy of Kenneth Grahame’s The Wind in the Willows.

More information can be found here.

What are your opening hours?

You can order online at any time or by phone 8am to 10pm (UK time), 7 days a week. Visit www.foliosociety.com or call +44 (0)207-400-4200.

Our Customer Service team are on hand to answer all your other queries between 9:30am and 5:30pm Monday to Friday UK time.

How can I contact you?

If you’d like to speak to our customer service team, please call +44 (0)207-400-4200 between 9:30am and 5:30pm (UK time), Monday to Friday.

Alternatively, you can email us at [email protected].

How do I submit my illustrations for consideration?

We enjoy finding new and talented illustrators. If you have suitable work for our commissions, we welcome digital submissions only. Please familiarise yourself with the kind of books we publish and the type of work we commission before sending anything. Most commissions are for adult fiction titles. We are looking for a good response to the text, conveying tension, mood, drama, period details, characterisation, repetition and interaction of characters, etc. 

If your work is suitable, please send a small number of appropriate samples as lo-res jpegs (total size no bigger than 2MB) and a link to your website, emailed to [email protected]. Due to time, I’m afraid we won’t be able to acknowledge submissions. Any suitable work will be saved for future reference and we will contact you should an opportunity arise. 

If your portfolio doesn’t as yet demonstrate an ability to illustrate adult fiction, you might like to undertake a personal project – chosing a well-known book and developing a short series of illustrations. Also, we strongly suggest you enter the annual Book Illustration Competition which we run with House of Illustration. Each year entrants are asked to submit three finished illustrations and a binding design for a title chosen by us, the winner receives a commission to fully illustrate this title. More information and previous winners can be found here.

Customer Accounts

  • What are the benefits of an online account?

    You will enjoy faster checkout and can keep track of all your orders. You’ll also be the first to hear about new releases and special offers.

  • How do I set up an online account?

    If you’re an existing Folio customer, you’ll need a password to log in to your account on the new website.

    Click on Reset Password on the Customer Log In page and we’ll email a password to you. New Folio customers should click the Create an Account link and follow the instructions.

  • How do I log in to my account?

    Click on the Log In link and follow the instructions depending on whether you’re a new or existing Folio customer.

What are the benefits of an online account?

You will enjoy faster checkout and can keep track of all your orders. You’ll also be the first to hear about new releases and special offers.

How do I set up an online account?

If you’re an existing Folio customer, you’ll need a password to log in to your account on the new website.

Click on Reset Password on the Customer Log In page and we’ll email a password to you. New Folio customers should click the Create an Account link and follow the instructions.

How do I log in to my account?

Click on the Log In link and follow the instructions depending on whether you’re a new or existing Folio customer.

Placing an order

  • How do I order online?

    Add a book to your basket using the ‘Add to basket’ button. You can view your basket by clicking on the icon on the top right of the page. You can then start the secure checkout process by clicking the ‘Checkout’ button.

  • I am having trouble with my order. Can someone help?

    If you encounter any difficulties while placing an order please contact us by email, or by phone during customer service hours. Our dedicated Customer Services Team will be delighted to answer any questions you may have. Orders can also be placed over the phone, 8am to 10pm (UK time), seven days a week.

    Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.

  • How do I edit my personal details online?

    Your personal details can be edited in the My Account section of our website by clicking here. You can update your contact details, keep track of orders and manage your contact preferences.

    Please note that orders placed since July 2018 will be shown in your My Account page. If you have questions about previous orders, please call our customer service team. 

How do I order online?

Add a book to your basket using the ‘Add to basket’ button. You can view your basket by clicking on the icon on the top right of the page. You can then start the secure checkout process by clicking the ‘Checkout’ button.

I am having trouble with my order. Can someone help?

If you encounter any difficulties while placing an order please contact us by email, or by phone during customer service hours. Our dedicated Customer Services Team will be delighted to answer any questions you may have. Orders can also be placed over the phone, 8am to 10pm (UK time), seven days a week.

Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.

How do I edit my personal details online?

Your personal details can be edited in the My Account section of our website by clicking here. You can update your contact details, keep track of orders and manage your contact preferences.

Please note that orders placed since July 2018 will be shown in your My Account page. If you have questions about previous orders, please call our customer service team. 

Payments and Discounts

  • What methods of payment do you accept?

    We accept payment by credit card, debit card or PayPal at the time of order. Payment must be made using one of the methods specified here.

  • I have a discount voucher or special offer. How do I use it?

    Please enter the code provided when prompted during online checkout, or quote the code when speaking to our customer service team.

  • I have a gift certificate. How do I use it?

    Please call our customer service team to redeem your gift certificate.

    We are not currently selling new gift certificates.

What methods of payment do you accept?

We accept payment by credit card, debit card or PayPal at the time of order. Payment must be made using one of the methods specified here.

I have a discount voucher or special offer. How do I use it?

Please enter the code provided when prompted during online checkout, or quote the code when speaking to our customer service team.

I have a gift certificate. How do I use it?

Please call our customer service team to redeem your gift certificate.

We are not currently selling new gift certificates.

Postage, Delivery and Returns

  • EU DELIVERIES

    Some EU deliveries may be subject to local tax and duty charges upon delivery from 1 January 2021. If applicable charges will be collected by the carrier.

    Customs policies vary by country. Please contact your local customs for further information.

  • What are your delivery times?

    As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available here

    For your safety, all deliveries will take place in accordance with local restrictions and policy.

    For standard delivery, we normally advise up to 21 days for delivery to most European countries as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee this delivery time at present. Please note that there are significant delays to standard deliveries for some countries outside Europe.

    For express delivery in Europe and other countries where this service is available, please allow 2 to 5 days for delivery from the UK.  You will receive tracking information for this service and there are currently no delays.

    Please see our full delivery and returns information here

    If an item is temporarily unavailable and it cannot be supplied with the rest of your order, it will be despatched separately and you will not be charged additional postage for the delayed item. 

     If an item is out of stock we will contact you by email or phone to let you know if and when the item will be back in stock. This might affect the delivery timings.

  • What is the delivery cost?

    As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries.

    Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. For your safety, all deliveries will take place in accordance with local restrictions and policy.

    You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.  You will receive tracking information with this service. 

    Standard charges exclude limited editions and some selected larger and heavier titles.

    Number of books

    Postage

    1 standard title

    £13.00

    2 or more standard titles

    £20.00

    Limited editions and other larger titles

    Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

    Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

    Tracking information and full delivery options will be confirmed in an email from the carrier once your order is shipped.  For standard delivery, we normally advise up to 21 days for delivery as all our books are shipped from the UK. However, the current situation means that we are not able to guarantee this delivery time at present. Please note that there are delays to standard deliveries for some countries outside Europe.

    Deliveries on all orders are Monday to Friday only.

    When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

  • Can I choose express delivery?

    Due to the current Covid-19 situation, we recommend that you use our express delivery service in countries where this available.

    You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

    Express charges exclude limited editions and some selected larger and heavier titles.

    Number of books

    Postage

    1 standard title

    Europe*  £24.00

    Other  £38.00

    2 or more standard titles

    Europe* £31.00

    Other £52.00

    Limited editions and other larger titles

    Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

    Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

    Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

    When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

    We regret that express delivery is not available to Brazil, China and Russia. 

    *Mainland Europe:

    Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain and Sweden

  • Can you send my books to a different delivery address?

    Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.

    If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.

  • What should I do if my books are damaged?

    If you are at all concerned about your delivery, or have any further questions, please feel free to contact us here.

  • Extended Festive Returns Policy

    We have extended our returns policy to 60 days for any orders placed between Monday 30 November 2020 and Friday 1 January 2021, giving you plenty of time to make sure you have found the perfect gift this Christmas. If for any reason a book does not meet your expectations, you may return it to us within 60 days of the purchase date and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and customer number. When returning a parcel to us we highly recommend you obtain proof of posting.

    Our return address is:
    The Folio Society
    EC Group
    Europa Park
    Magnet Road
    Grays
    RM20 4DN
    UK

  • What is your returns policy?

    We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards.

    If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

    Our return address is:
    The Folio Society
    EC Group
    Europa Park
    Magnet Road
    Grays
    RM20 4DN
    UK

  • What is your limited editions returns policy?

    Because of the unique nature of our limited edition products, special measures may be necessary when organising replacements or returns. If you experience any difficulties with your order please contact [email protected]or call us on +44 (0)207-400-4200

What are your delivery times?

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available here

For your safety, all deliveries will take place in accordance with local restrictions and policy.

For standard delivery, we normally advise up to 28 days for delivery to most European countries as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee this delivery time at present. Please note that there are significant delays to standard deliveries for some countries outside Europe.

For express delivery in Europe and other countries where this service is available, please allow 2 to 5 days for delivery from the UK.  You will receive tracking information for this service and there are currently no delays.

Please see our full delivery and returns information here

If an item is temporarily unavailable and it cannot be supplied with the rest of your order, it will be despatched separately and you will not be charged additional postage for the delayed item. 

 If an item is out of stock we will contact you by email or phone to let you know if and when the item will be back in stock. This might affect the delivery timings.

What is the delivery cost?

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely, particularly for countries outside Europe. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal in countries where this service is available. Details are available below.

For your safety, all deliveries will take place in accordance with local restrictions and policy.

You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

Standard charges exclude limited editions and some selected larger and heavier titles.

Number of books

Postage

1 standard title

£13.00

2 or more standard titles

£20.00

Limited editions and other larger titles

Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

For standard delivery, we normally advise up to 28 days for delivery as all our books are shipped from the UK. However, the current situation means that we are not able to guarantee this delivery time at present. Please note that there are significant delays to standard deliveries for some countries outside Europe.

Deliveries on all orders are Monday to Friday only.

When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

 

Can I choose express delivery?

Due to the current Covid-19 situation, we recommend that you use our express delivery service in countries where this available. There are no reported delays to this service.

You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

Express charges exclude limited editions and some selected larger and heavier titles.

Number of books

Postage

1 standard title

Europe*  £24.00

Other  £38.00

2 or more standard titles

Europe* £31.00

Other £45.00

Limited editions and other larger titles

Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

Please allow 2 to 5 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

When ordering goods for delivery outside the EU your order may be subject to import duties and taxes which are levied once the goods reach the specified destination. These charges must be borne by the receiver. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary by country. Please contact your local customs office for further information.

We regret that express delivery is not available to Brazil, China and Russia. 

*Mainland Europe:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland

Can you send my books to a different delivery address?

Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.

If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.

What should I do if my books are damaged?

If you are at all concerned about your delivery, or have any further questions, please feel free to contact us here.

What is your returns policy?

We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards.

If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK

What is your limited editions returns policy?

Because of the unique nature of our limited edition products, special measures may be necessary when organising replacements or returns. If you experience any difficulties with your order please contact [email protected]or call us on +44 (0)207-400-4200

  • +44 (0)207-400-4200

TERMS OF USE, PRIVACY & COOKIE POLICY

  • Do you have a privacy policy?

    Our privacy policy can be found here.

  • Does the website use cookies?

    The website uses cookies. A copy of our cookie policy can be found here.

  • Can I view your disclaimer and copyright notice?

    Yes. They can be found here.

Do you have a privacy policy?

Our privacy policy can be found here.

Does the website use cookies?

The website uses cookies. A copy of our cookie policy can be found here.

Can I view your disclaimer and copyright notice?

Yes. They can be found here.