You have a number of rights under data protection laws. These are summarised below.
the right to be informed
We need to be clear with you about how we process your personal data. We do this through this Privacy Policy, which we will keep up to date and available on our website.
the right of access
You have the right to request a copy of the information that we hold about you. You can do this by contacting us at +44 (0) 207 400 4200 or datacontroller@foliosociety.com or by writing to Data Controller, The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ. To process your request, we will ask you to provide us with proof of identity so that we can be sure we are releasing your personal data to the right person.
We will process your request within one month or, if the request is particularly complex, three months. We can provide you with a copy of your personal data in electronic format or hard copy. If you would like additional copies, we will charge a fee to cover the administrative cost.
If we consider the frequency of your requests is unreasonable or the request is unfounded, we may refuse to comply with your request. Alternatively, we can provide the information but will charge a fee to cover the administrative cost.
the right to correction
We welcome feedback from you to ensure our records are as accurate and up-to-date as possible. If you think that the information we hold about you is inaccurate or incomplete please ask us to correct it by contacting us at +44 (0) 207 400 4200 or datacontroller@foliosociety.com or by writing to Data Controller, The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ. We will process your request as soon as we receive it or within one month of receipt at the latest.
the right to erasure
You can ask us to delete your personal data. However, in some circumstances we can refuse to erase personal data which we need to keep (i) to comply with a legal obligation (for instance, in the UK we are required by HMRC to keep certain personal data for up to 6 years for VAT reporting purposes); and (ii) in relation to the exercise or defence of any legal claims.
When you ask us to delete your personal data, we assume that you do not want to hear from us again. To ensure that we do not send you any special offers in the future, we will retain just enough of your personal data solely for suppression purposes.
Other than as described above, we will always comply with your request and do so promptly. We would also notify any third parties with whom we have shared your personal data about your request so that they also comply.
Some customers would still like to order our products but do not want to receive any marketing communications from us. This is not a problem as you can simply update your marketing preferences by contacting us at +44 (0) 207 400 4200 or datacontroller@foliosociety.com or by writing to Data Controller, The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ. Alternatively, you can update your preferences at any time through the Preference Centre if you have an online account.
the right to object
If you would like us to stop processing your personal data for marketing purposes simply let us know by contacting us at +44 (0) 207 400 4200 or datacontroller@foliosociety.com or by writing to Data Controller, The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ. Alternatively, you can update your preferences at any time through the Preference Centre if you have an online account.
If you are not satisfied with any aspect of our handling of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) in the UK, or your local data protection authority.