Terms and conditions

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This website is owned by and operated by, or on behalf of, The Folio Society Ltd. If you have any questions regarding the website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the website, you can contact us by telephone on +1 800-617-403. Alternatively, you can email us through our contact page.

Company details

  • Address

    The Folio Society
    Clove Building
    4 Maguire Street
    London
    SE1 2NQ
    UK

  • Company registration numbers

    Company Registration Number: 01015675 England
    UK VAT Registration Number: 235 6309 67
    Canada GST Registration Number: 1240 37011 RT 0001
    Australia ABN Registration Number: 61 092 468 025
    New Zealand VAT number: 130-471-900

  • Opening hours

    You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +1 800-617-403 (toll-free). 

    Our dedicated customer service team is available to answer your emails and take your calls between 9.30am and 5.30pm Monday to Friday (UK time).

    Telephone: +1 800-617-403

    Email: [email protected]
    Limited editions: [email protected]

Address

The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
UK

Company registration numbers

Company Registration Number: 01015675 England
UK VAT Registration Number: 235 6309 67
Canada GST Registration Number: 1240 37011 RT 0001
Australia ABN Registration Number: 61 092 468 025
France VAT number: FR 36 850653148
Belgium VAT number: BE 0466.712.332
Germany VAT number: DE 326782241
Sweden VAT number: SE 502052503501
New Zealand VAT number: 130-471-900

Opening hours

You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +1 800-617-403 (toll-free). 

Our dedicated customer service team is available to answer your emails and take your calls between 9.30am and 5.30pm Monday to Friday (UK time).

Telephone: +1 800-617-403

Email: [email protected]
Limited editions: [email protected]

OFFER TERMS AND CONDITIONS

  • Promotional Offers

    From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions:

    1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
    2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
    3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
    4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
    5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

    All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

  • Birthday Offer

    Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of $39.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

  • Magazine Offer

    One use only. Cannot be combined with any other voucher or promotion. Offer excludes the cost of delivery, the purchase of limited editions and the following titles:

    China: A History; Culloden; House of Many Ways; Roald Dahl Collection (Set 1); Sharpe’s Fortress; Silent Spring; The Great Gatsby; Kafka on the Shore; A Feast for Crows; Dracula; The Living Mountain (including signed edition); Waiting for Godot; A Bright Shining Lie; The Best Short Stories of Fyodor Dostoyevsky; The Color Purple; The Folio Book of War Poetry; La Belle Sauvage; In Search of the Dark Ages; The Meaning of Mice; The Lost World; Spider-Man; The Man with the Golden Gun; Venetia; Peter Pan and Wendy; Shackleton's Boat Journey

    Offer ends midnight Thursday 23 December 2021.

  • The Folio Literary Quiz

    • Only one entry per person. Multiple entries will be disqualified.
    • There is one prize of £40/$70 (US/Canada)/$80 (Australia) Folio voucher for the winner of each quiz.
    • The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner from the entries who have answered all the questions correctly.
    • The winner will be notified the day after closing by the email address they specified when they entered the Quiz. Only the winner will be notified.
    • If the winner does not claim the prize within 30 days of being notified, they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must follow the instructions in the email. The winner’s Folio voucher will be sent to them via email.
    • The winner is responsible for paying income tax (if any) due on the prize.
    • If entering with a company email address, entrants confirm that they have the permission of the organisation to enter.
    • There is no cash alternative to the Folio voucher.
    • Staff of the Folio Society and their family members are not eligible to enter the Quiz.
    • In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
    • By entering the Quiz, you agree to be bound by these terms and conditions.
    • Please retain a copy of these terms and conditions for your records.
    • Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ
  • Georgette Heyer giveaway

    Terms and Conditions apply. The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner. If the winner does not claim the prize within 30 days of being notified, they will forfeit the prize and a re-draw will take place. Limited editions are excluded. One entry per customer. Winner will be drawn randomly and will be notified by email on the day of publication. No cash alternative. Prizes cannot be used in conjunction with any other offer or voucher.

Promotional Offers

From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions:

  1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
  2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
  3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
  4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
  5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

The Folio Literary Quiz
  • The Friday quiz closes each week at 18.00 (UK Time) on Thursday of the following week.
  • Only one entry per person. Multiple entries will be disqualified.
  • There is one prize of a £20/$35/$45 Folio voucher for the winner of each quiz.
  • The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner from the entries who have answered all the questions correctly.
  • The winner will be notified the day after closing by the email address they specified when they entered the Quiz. Only the winner will be notified.
  • If the winner does not claim the prize within 30 days of being notified, they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must follow the instructions in the email. The winner’s Folio voucher will be sent to them via email.
  • The winner is responsible for paying income tax (if any) due on the prize.
  • If entering with a company email address, entrants confirm that they have the permission of the organisation to enter.
  • There is no cash alternative to the Folio voucher.
  • Staff of the Folio Society and their family members are not eligible to enter the Quiz.
  • In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
  • By entering the Quiz, you agree to be bound by these terms and conditions.
  • Please retain a copy of these terms and conditions for your records.
  • Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ
Folio Mystery Book

One free Mystery Book per order only (excludes Limited edition orders).

No cash alternatives or substitutions.

Discount excludes the cost of delivery.

Offers valid until midnight (UK Time) Thursday 18 June 2020, or while stocks last.

DELIVERY AND RETURNS

  • Standard Delivery

    You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

    Charges exclude limited editions and some selected larger and heavier titles.

    Number of booksPostage
    1 standard title$30.00
    2 or more standard titles$55.00
    Limited editions and other larger titles

    Individual shipping rates apply to limited editions or where specified.
    See order form or online checkout for further details.

    Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

    Tracking information and full delivery options will be confirmed in an email from the carrier once your order is shipped. For standard delivery, we normally advise up to 21 days for delivery as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee delivery times at present.

    Deliveries on all orders are Monday to Friday only.

  • Express Delivery

    You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

    Express charges exclude limited editions and some selected larger and heavier titles.

    We are unable to deliver express orders to PO Box addresses as a signature is required.

    Number of booksPostage
    1 standard title$80.00
    2 or more standard titles$110.00
    Limited editions and other larger titles

    Individual shipping rates apply to limited editions or where specified.

    See order form or online checkout for further details.

    You will receive tracking information for this service and there are currently no delays.

    Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

    Please allow 3-7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

    Deliveries on all orders are Monday to Friday only.

  • How do I return a Folio book?

    If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.

    Our return address is:
    The Folio Society
    EC Group
    Europa Park
    Magnet Road
    Grays
    RM20 4DN
    UK

  • Service promise

    We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards. 

    In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Standard Delivery

Postage will be charged at a flat rate for one title, or for two or more titles, regardless of the number of volumes.

Standard charges exclude limited editions and some selected larger and heavier titles.

Number of books Postage
1 standard title $25.00
2 or more standard titles $48.00
Limited editions and other larger titles*

Individual postage rates apply to limited editions or where specified. See order form or online checkout for further details.

Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

Please allow 28 days for delivery from the UK.

Express Delivery

For an additional $52, orders can be sent express. Please allow 4 to 7 days for express delivery from the UK.

Estimated delivery times are to be used as a guide only and commence from the date of despatch. The Folio Society is not responsible for any delays caused by destination customs clearance processes, postage strikes or any other courier delays beyond our control.

Deliveries on all orders are Monday to Friday only.

If an item is temporarily unavailable and cannot be supplied with your order, you will not be charged additional postage for the delayed item.

For more information on delivery click here.

How do I return a Folio book?

If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.

Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK

Service promise

We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards. 

In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Website notices

  • DISCLAIMER NOTICE

    Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

    • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
    • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
    • This website is intended for personal use only.

    The website uses cookies. A copy of our cookies policy can be found here.

  • COPYRIGHT NOTICE

    The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

    No part of this website may be reproduced or published without prior written permission from The Folio Society.

  • CONDITIONS OF SALE

    • The Folio Society reserves the right to decline any book order without reason or explanation.
    • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
    • If you are not completely satisfied with any book you may return it within 4 weeks for a replacement, exchange or credit card refund.

    Your statutory rights are not affected.

DISCLAIMER NOTICE

Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

  • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
  • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
  • This website is intended for personal use only.

The website uses cookies. A copy of our cookies policy can be found here.

COPYRIGHT NOTICE

The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

No part of this website may be reproduced or published without prior written permission from The Folio Society.

CONDITIONS OF SALE
  • The Folio Society reserves the right to decline any book order without reason or explanation.
  • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
  • If you are not completely satisfied with any book you may return it within 4 weeks for a replacement, exchange or credit card refund.

Your statutory rights are not affected.