The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
UK

Company Registration Number: 01015675 England
UK VAT Registration Number: 235 6309 67
Canada GST Registration Number: 1240 37011 RT 0001
Australia ABN Registration Number: 61 092 468 025

You can order online or by phone 24 hours a day, 7 days a week. Visit www.foliosociety.com or call +1 866-255-8280 (toll-free).

The Folio Society is open from 9.30am to 5.30pm Monday to Friday (UK time).
Telephone: +1 866-255-8280

Email: customerservice@foliosociety.com
Limited editions: limitededitions@foliosociety.com

Our dedicated customer service team is available to take your calls, orders and answer your emails between 9.30am and 5.30pm Monday to Friday (UK time).

From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions: 

1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

The prize draw is open to all respondents who complete the Customer Feedback Survey 2019.

• The prize draw is open to all respondents who complete the Your Opinion Matters Survey.
• Staff members of The Folio Society are not eligible to enter the prize draw.
• Entry to the prize draw is by completing the Opinion Matters Survey 2019. By completing the survey and providing their email address or customer number, entrants confirm that they have the permission of the organisation they are working for to enter the prize draw.
• The survey closes midnight Friday 4 October (UK time) and the prize draw will be drawn, on or before, Friday 11 October, and all winners notified.
• Only one entry per person. Multiple entries will be disqualified.
• There is one prize for three winners:
• £100 of Folio books if the winning customer resides in the UK, Europe, Asia, Africa, Central or South America.
• $175 of Folio books if the winning customer resides in USA, or Canada.
• $200 of Folio books if the winning customer resides in Australia.
• The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner.
• The winner will be notified by email to the email address they specified when they completed the survey, or by phone or post if an email was not provided. If the winner does not claim the prize within 30 days of being notified, then they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must follow the instructions in the email notifying them that they are the winner. The winner’s prize will be sent to them via standard delivery no later than 30 days after they claim the prize.
• The winner is responsible for paying any income tax (if any) due on the prize won.
• There is no cash alternative to the prize.
• In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered in to.
• By entering the prize draw, you agree to be bound by these terms and conditions.
• Please retain a copy of these terms and conditions for your records.
• Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ

Cannot be used in conjunction with any other offer. Offer ends 11:59pm (UK time) 10 October 2019

One use per customer. 

Offer excludes Limited Editions, Pre-Order products and postage.

Cannot be used in conjunction with any other voucher.

Offer ends midnight 23/12/2019 (UK Time)

One use per customer. 

Offer excludes Limited Editions, Pre-Order products and postage.

Cannot be used in conjunction with any other voucher.

Offer ends midnight 20/12/2019 (UK Time)

Postage will be charged at a flat rate for one title, or for two or more titles, regardless of the number of volumes.

Standard charges exclude limited editions and some selected larger and heavier titles.

Standard deliveries are sent from the UK.  Deliveries usually take 14–21 days but please allow up to 28 days.  Our carrier will send you an email with tracking information and full delivery options in the next few days, once your parcel arrives in the US.

For an additional $23, orders can be sent express. Please allow 3 to 7 days for express delivery from the UK.

Estimated delivery times are to be used as a guide only and commence from the date of despatch. The Folio Society is not responsible for any delays caused by destination customs clearance processes, postage strikes or any other courier delays beyond our control.

Deliveries on all orders are Monday to Friday only.

If an item is temporarily unavailable and cannot be supplied with your order, you will not be charged additional postage for the delayed item.

For more information on delivery click here.

If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK

We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

• The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
• By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
• This website is intended for personal use only.

The website uses cookies. A copy of our cookie policy can be found here.

The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

No part of this website may be reproduced or published without written permission from The Folio Society.

• The Folio Society reserves the right to decline any book order without reason or explanation.
• The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
• If you are not completely satisfied with any book you may return it within 4 weeks for a replacement, exchange or credit card refund.
• Your statutory rights are not affected.