We’d like to make it as easy as possible for you to choose and order your books. So, here’s some information about placing orders and delivery options, as well as an introduction to The Folio Society and what we do.
The Folio Society publishes beautiful, illustrated editions of the worlds greatest books. For over 75 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.
Our Head Office can be found in the riverside setting of Maguire Street, close to art galleries, architecture firms and the Tower of London.
Our address:
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
UK
You can order online at any time or by phone 8am to 10pm (UK time) Monday to Friday, 9am to 5pm (UK time) Saturday to Sunday. Visit www.foliosociety.com or call +1 866-255-8280 (toll-free).
Our customer service team are on hand to answer all your other queries between 8am to 10pm (UK time) Monday to Friday, 9am to 5pm (UK time) Saturday to Sunday.
If you would like to speak to one of our customer service representatives, please call +1 866-255-8280 (toll-free) between 8am to 10pm (UK time) Monday to Friday, 9am to 5pm (UK time) Saturday to Sunday.
Alternatively, you can email us through our contact page, which you can find by clicking here.
Illustration is at the heart of everything we do at Folio, and we enjoy finding new and talented artists. If you have suitable work for our commissions, we welcome digital submissions only. Please familiarise yourself with the kind of books we publish and the type of work we commission before sending anything. Most commissions are for adult fiction titles. We are looking for a good response to the text, conveying tension, mood, drama, period details, characterisation, repetition and interaction of characters, etc.
If your work is suitable, please send a small number of appropriate samples as lo-res jpegs (total size no bigger than 2MB) and a link to your website, emailed to illustrations@foliosociety.com. Due to the amount of submissions received, we unfortunately cannot acknowledge submissions. Any suitable work will be saved for future reference and we will contact you should an opportunity arise.
Folio is committed to ensuring all steps in the book production and delivery process are as sustainable as possible to help protect our planet.
Folio is no longer using shrink wrap on new books although some backlist books will still be delivered in shrink wrap. The new wrapping can be recycled and we have tested it to ensure the books arrive in good condition.
Parcels are delivered to our customers in packaging made from recycled and recyclable card and paper.
Folio people are operating as normal to give you uninterrupted access to our beautiful books at this difficult time. Our first priority is to keep our people, customers and suppliers safe and well and we are following all necessary guidelines to ensure that no-one is at increased risk.
As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely and for the time being we are not able to provide a tracking service. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal. Details are available here. For your safety, all deliveries will take place in accordance with local restrictions and policy.
Thank you for your continued support for Folio.
The Folio Society publishes beautiful, illustrated editions of the worlds greatest books. For over 70 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.
Our Head Office can be found in the riverside setting of Maguire Street, close to art galleries, architecture firms and the Tower of London.
Our address:
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
UK
You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +1 866-255-8280 (toll-free).
Our customer service team are on hand to answer all your other queries between 9:30am and 5:30pm Monday to Friday (UK time).
If you would like to speak to one of our customer service representatives, please call +1 866-255-8280 (toll-free) between 9:30am and 5:30pm (UK time), Monday to Friday.
Alternatively, you can email us through our contact page, which you can find by clicking here.
We enjoy finding new and talented illustrators. If you have suitable work for our commissions, we welcome digital submissions only. Please familiarise yourself with the kind of books we publish and the type of work we commission before sending anything. Most commissions are for adult fiction titles. We are looking for a good response to the text, conveying tension, mood, drama, period details, characterisation, repetition and interaction of characters, etc.
If your work is suitable, please send a small number of appropriate samples as lo-res jpegs (total size no bigger than 2MB) and a link to your website, emailed to illustration@foliosociety.com. Due to time, I’m afraid we won’t be able to acknowledge submissions. Any suitable work will be saved for future reference and we will contact you should an opportunity arise.
If your portfolio doesn’t as yet demonstrate an ability to illustrate adult fiction, you might like to undertake a personal project – chosing a well-known book and developing a short series of illustrations. Also, we strongly suggest you enter the annual Book Illustration Competition which we run with House of Illustration. Each year entrants are asked to submit three finished illustrations and a binding design for a title chosen by us, the winner receives a commission to fully illustrate this title. More information and previous winners can be found here.
You will enjoy faster checkout and can keep track of all your orders. You can manage your marketing preferences and check the balance on any e-Gift cards. You’ll also be the first to hear about new releases and special offers.
If you would like to create an account, please click on the Create an Account link at the top of this page, then complete the form. Please note that if you have previously placed an order as a guest this order will not show in your new account details.
If you already have a Folio account, you’ll need a password to log in to your account on the website. Click on the Log In link in the header and follow the instructions.
If you have forgotten your password you will need to reset it. To reset your password, please click on Reset Password on the Customer Log In page and we’ll email a password to you.
You will enjoy faster checkout and can keep track of all your orders. You’ll also be the first to hear about new releases and special offers.
If you’re an existing Folio customer, you’ll need a password to log in to your account on the new website.
Click on Reset Password on the Customer Log In page and we’ll email a password to you. New Folio customers should click the Create an Account link and follow the instructions.
Click on the Log In link and follow the instructions depending on whether you’re a new or existing Folio customer.
If you encounter any difficulties while placing an order online please contact us by email, or by phone during customer service hours. Our dedicated customer service team are happy to answer any questions you may have. Orders can also be placed online or by phone, 8am to 10pm (UK time) Monday to Friday, 9am to 5pm (UK time) Saturday to Sunday.
Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.
If you have an account, your personal details can be edited in the My Account section of our website after you have logged into your account. You can update your contact details, keep track of orders and manage your contact preferences.
Please note that orders placed since August 2018 will be shown in your My Account page. If you have questions about previous orders, please call our customer service team.
If you encounter any difficulties while placing an order online please contact us by email, or by phone during customer service hours. Our dedicated customer service team are happy to answer any questions you may have. Orders can also be placed over the phone, 8am to 10pm (UK time), seven days a week.
Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.
Your personal details can be edited in the My Account section of our website by clicking here. You can update your contact details, keep track of orders and manage your contact preferences.
Please note that orders placed since July 2018 will be shown in your My Account page. If you have questions about previous orders, please call our customer service team.
We accept payment by most major debit and credit cards (including VISA, MasterCard) as well as PayPal, Apple Pay, Google Pay and Folio e-Gift Cards at the time of order. Please note we do not accept American Express, Diners Club or Discovery as a method of payment.
Please enter the code provided when prompted during online checkout, or quote the code when speaking to our customer service team.
Folio e-Gift Cards make perfect presents for book lovers.
If you would like to purchase one, you can visit this webpage: www.foliosociety.com/folio-e-gift-card.html
And follow these simple steps:
1. Choose the amount, enter the lucky recipient's details – add a message – and place your order. E-Gift Cards must be purchased and spent in the same currency, so UK cards can only be redeemed on the UK website etc.
2. We'll send an email instantly to the recipient's inbox with all the details about their e-Gift Card and how to redeem it.
3. They can shop straight away or browse for books up to 12 months from the purchase date. It's easy to check the expiry date and balance with our handy Gift Card Checker.
Delivered to their email inbox instantly, e-Gift Cards are ready to redeem against any Folio editions. However, if friends and family prefer to browse at their leisure, they have 12 months to use their card.
You can only purchase and redeem Folio e-Gift Cards from and with The Folio Society, as our books are not sold elsewhere.
If you have a received a Folio e-Gift Card (lucky you!), you can easily spend it on any Folio book that you fancy adding to your shelves. You can redeem the e-Gift Card through The Folio Society website, or over the phone with our customer service team. You can only spend Folio e-Gift Cards with The Folio Society, as our books are not sold elsewhere.
Just enter your 25 character e-Gift Card code at Basket or Checkout on the way to ordering your books. If you don’t use all of the value on your e-Gift Card at once, you can come back and spend the rest during your next order with us.
Please note that Folio e-Gift Cards expire one year after their original purchase date and need to be used in the same ‘store’ and currency that they were purchased. You can check the expiry date and balance with our handy Gift Card Checker found in your account or at Basket. If you have any problem redeeming your e-Gift Card, please contact our customer services team at customerservice@foliosociety.com.
Folio e-Gift Cards can only be purchased and redeemed directly from and with The Folio Society.
E-Gift Cards must be purchased and spent in the same currency, so UK cards can only be redeemed on the UK website, etc. Folio e-Gift Cards expire one year after the original purchase date.
E-Gift Cards cannot be used to purchase e-Gift Cards. Find out more at our T&Cs.
We accept payment by credit card, debit card or PayPal at the time of order. Payment must be made using one of the methods specified here.
Please enter the code provided when prompted during online checkout, or quote the code when speaking to our customer service team.
Please call our customer service team to redeem your gift certificate.
We are not currently selling new gift certificates.
Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.
If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to arrange this.
We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards.
If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK
As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely and for the time being we are not able to provide a tracking service. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal. Details are available here.
For your safety, all deliveries will take place in accordance with local restrictions and policy.
For standard delivery, we normally advise up to 28 days for delivery as all our books are shipped from the UK. However, the current situation means that we are not able to guarantee this delivery time at present.
For express delivery, please allow 3 to 7 days for delivery from the UK. You will receive tracking information for this service and there are currently no delays.
Please see our full delivery and returns information here.
If an item is temporarily unavailable and it cannot be supplied with the rest of your order, it will be despatched separately and you will not be charged additional postage for the delayed item.
If an item is out of stock we will contact you by email or phone to let you know if and when the item will be back in stock. This might affect the delivery timings.
STANDARD DELIVERY
As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that delays for standard deliveries are likely and for the time being we are not able to provide a tracking service. Please accept our apologies should any delays occur and thank you for your patience and understanding. We recommend that you use our express delivery service which is running as normal. Details are available below.
For your safety, all deliveries will take place in accordance with local restrictions and policy.
You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.
Standard charges exclude limited editions and some selected larger and heavier titles.
|
Number of books |
Postage |
|
1 standard title |
$16.00 |
|
2 or more standard titles |
$30.00 |
|
Limited editions and other larger titles |
Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required. |
For standard delivery, we normally advise up to 28 days for delivery as all our books are shipped from the UK. However, the current situation means that we are not able to guarantee this delivery time at present.
Deliveries on all orders are Monday to Friday only.
Express Delivery
Due to the current Covid-19 situation, we recommend that you use our express delivery service. There are no reported delays to this service.
You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.
Express charges exclude limited editions and some selected larger and heavier titles.
|
Number of books |
Postage |
|
1 standard title |
$38.00 |
|
2 or more standard titles |
$51.00 |
Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.
Deliveries on all orders are Monday to Friday only.
Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.
If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to arrange this.
If you have any concerns about your delivery, or have any further questions, please feel free to contact us here.
We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards.
If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK
Because of the unique nature of our limited edition products, special measures may be necessary when organising replacements or returns. If you experience any difficulties with your order please contact limitededitions@foliosociety.com or call us on +1 866-255-8280 (toll-free)
