Terms and conditions

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This website is owned by and operated by, or on behalf of, The Folio Society Ltd. If you have any questions regarding the website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the website, you can contact us by telephone on +1 866-255-7314 (toll-free). Alternatively, you can email us through our contact page

Company details

  • Address

    The Folio Society
    Clove Building
    4 Maguire Street
    London
    SE1 2NQ
    UK

  • Company registration numbers

    Company Registration Number: 01015675 England
    UK VAT Registration Number: 235 6309 67
    Canada GST Registration Number: 1240 37011 RT 0001
    Australia ABN Registration Number: 61 092 468 025
    New Zealand VAT number: 130-471-900

Address

The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ
UK

Company registration numbers

Company Registration Number: 01015675 England
UK VAT Registration Number: 235 6309 67
Canada GST Registration Number: 1240 37011 RT 0001
Australia ABN Registration Number: 61 092 468 025
France VAT number: FR 36 850653148
Belgium VAT number: BE 0466.712.332
Germany VAT number: DE 326782241
Sweden VAT number: SE 502052503501
New Zealand VAT number: 130-471-900

Opening hours

You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +1 866-255-7314. 

Our dedicated customer service team is available to answer your emails and take your calls between 9.30am and 5.30pm Monday to Friday (UK time).

Telephone: +1 866-255-7314

Email: customerservice@foliosociety.com
Limited editions: limitededitions@foliosociety.com

OFFER TERMS AND CONDITIONS

  • Promotional Offers

    From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions:

    1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
    2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
    3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
    4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
    5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

    All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

  • Free delivery offer

    Terms and conditions apply.  Free standard delivery applies to orders of $300 or more.  Express delivery will be charged at normal rate.  Delivery offer excludes purchase of limited editions, which are only sent by Express delivery, and e-gift cards.  No cash alternative or equivalent. Offer ends midnight, Thursday 21 December 2023

  • Magazine Offer

    Terms and conditions apply. Excludes the purchase of titles released after 31 August 2023, Limited editions, e-Gift cards and delivery charges. Voucher is one use only. Cannot be combined with any other voucher or promotion. Offer ends midnight Wednesday 20 December 2022

    Excludes DC Comics: The Golden Age (1938–1956), Frederica, Iron Curtain: The Crushing of Eastern Europe 1944-1956, Roald Dahl (Set 3), The Silk Roads: A New History of the World, The Wind-Up Bird Chronicle, No Country for Old Men, Bring Up the Bodies, The Buried Giant, Charmed Life, The Divine Comedy, Dune Messiah, The Enchanted Wood, Frankenstein, Invisible Cities, The Avengers, The Night Before Christmas, Ordeal by Innocence, The Planets, The Six Wives of Henry VIII, Tales from Earthsea, Beloved, A General History of the Most Notorious Pirates. 

  • Free magazine

    One free magazine per customer with any order containing one or more titles. Excludes the purchase of e-Gift cards and Limited Editions. Offer ends midnight Wednesday, 20 December 2023 or while stocks last.

  • Birthday Offer

    Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of $39.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

  • Birthday Apology Offer

    Unique voucher emailed to customer. Offer excludes the purchase of limited editions, e-Gift cards and the cost of delivery. Cannot be combined with any other offer or promotion. Voucher valid online or by phone only. Minimum spend of $39.95 applies. One voucher per customer. Voucher valid for 14 days.

  • Welcome offer

    Only available to existing customers who have previously placed an order with Folio. Offer excludes the purchase of limited editions and the cost of delivery. Cannot be combined with any other voucher or promotion. Voucher valid online or by phone only. Minimum spend of £29.95/$39.95 applies. One voucher per customer. One use only. Voucher valid for 30 days from date of issue.

  • Folio e-Gift Cards

    • Folio e-Gift Cards can only be purchased and redeemed from and with The Folio Society. Our books are not sold new by any other retailer.
    • E-Gift Cards from The Folio Society are valid for one year from the date of purchase. Any remaining balance will be cancelled after that time.
    • E-Gift cards can be purchased with a minimum value of £25/$50. E-Gift Cards have a maximum value of £200/$300.
    • E-Gift Cards may be purchased and redeemed through The Folio Society website, and also redeemed over the phone with our customer service agents and orders received by post.
    • The contact details of the Recipient will be used solely to email the e-Gift Card. The Recipient will not be otherwise contacted by Folio in any way unless they subsequently opt-in to marketing communications.
    • E-Gift Cards cannot be exchanged for cash.
    • E-Gift Cards must be redeemed in the Folio online store they were purchased in. For example, Folio e-Gift Cards purchased in The Folio Society’s UK online store can only be spent at www.foliosociety.com/uk, while those purchased in our USA store can only be redeemed at www.foliosociety.com/usa. All e-Gift Cards can be redeemed using the unique 25 character code included in the email.
    • It is the responsibility of the buyer that the e-Gift Card code is used by the intended recipient.
    • E-Gift Cards can be used for full payment and partial payment alongside one other method of payment (debit / credit card, PayPal, Apple / Google Pay). Multiple e-Gift Cards can be used at the same time as a method of payment.
    • Any existing balance on e-Gift Cards will remain until the card expiry date. You can check both the card's expiry date and remaining balance with the Gift Card Checker on our website, found either in your Account or at Basket and Checkout.
    • E-Gift Cards are non-refundable.
    • Refunds for purchases made with an e-Gift Card and returned to The Folio Society will be placed back onto a new e-Gift Card.
    • The Folio Society is unable to refund lost, stolen or damaged e-Gift Cards.
    • E-Gift Cards cannot be used towards the purchase of e-Gift Cards.
    • We reserve the right to refuse to accept an e-Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
    • We reserve the right to amend the e-Gift Card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
    • E-Gift Cards are issued by The Folio Society Limited. Registered office: Clove Building, 4 Maguire Street, London, SE1 2NQ, United Kingdom, Registered number: 01015675 (England, UK).
Promotional Offers

From time to time The Folio Society runs promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at checkout on the website, or when you place your order by telephone. All of our promotional offers are subject to the following terms and conditions:

  1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted, unless otherwise stated.
  2. Offers cannot be used in conjunction with any other offer unless otherwise stated.
  3. Offers are valid for a limited period of time, as specified in the marketing communication in print or on the website; they cannot be used outside of that period.
  4. Offers are not valid on limited editions (unless otherwise stated) or delivery charges.
  5. If you apply a voucher to an order which exceeds the value of that order, we cannot reimburse the difference.

All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

The Folio Literary Quiz
  • The Friday quiz closes each week at 18.00 (UK Time) on Thursday of the following week.
  • Only one entry per person. Multiple entries will be disqualified.
  • There is one prize of a £20/$35/$45 Folio voucher for the winner of each quiz.
  • The winner will be drawn by The Folio Society using a computer programme to randomly generate a winner from the entries who have answered all the questions correctly.
  • The winner will be notified the day after closing by the email address they specified when they entered the Quiz. Only the winner will be notified.
  • If the winner does not claim the prize within 30 days of being notified, they will forfeit the prize and a re-draw will take place. To claim the prize, the winner must follow the instructions in the email. The winner’s Folio voucher will be sent to them via email.
  • The winner is responsible for paying income tax (if any) due on the prize.
  • If entering with a company email address, entrants confirm that they have the permission of the organisation to enter.
  • There is no cash alternative to the Folio voucher.
  • Staff of the Folio Society and their family members are not eligible to enter the Quiz.
  • In the event of any dispute, The Folio Society’s decision is final, and no correspondence will be entered into.
  • By entering the Quiz, you agree to be bound by these terms and conditions.
  • Please retain a copy of these terms and conditions for your records.
  • Promotor: The Folio Society, Clove Building, 4 Maguire Street, London SE1 2NQ
Folio Mystery Book

One free Mystery Book per order only (excludes Limited edition orders).

No cash alternatives or substitutions.

Discount excludes the cost of delivery.

Offers valid until midnight (UK Time) Thursday 18 June 2020, or while stocks last.

DELIVERY AND RETURNS

  • Delivery

    Click here for delivery information.

  • How do I return a Folio book?

    If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.

    Our return address is:
    The Folio Society
    EC Group
    Europa Park
    Magnet Road
    Grays
    RM20 4DN
    UK

  • Service Promise

    We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Standard Delivery

Postage will be charged at a flat rate for one title, or for two or more titles, regardless of the number of volumes.

Standard charges exclude limited editions and some selected larger and heavier titles.

Number of books Postage
1 standard title $16.00
2 or more standard titles $29.00
Limited editions and other larger titles*

Individual postage rates apply to limited editions or where specified. See order form or online checkout for further details.

Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.

Please allow 28 days for delivery from the UK.

Express Delivery

For an additional $50, orders can be sent express. Please allow 3 to 7 days for express delivery from the UK.

Estimated delivery times are to be used as a guide only and commence from the date of despatch. The Folio Society is not responsible for any delays caused by destination customs clearance processes, postage strikes or any other courier delays beyond our control.

Deliveries on all orders are Monday to Friday only. 

If an item is temporarily unavailable and cannot be supplied with your order, you will not be charged additional postage for the delayed item.

For more information on delivery click here.

How do I return a Folio book?

If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.

Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
UK

Service Promise

We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Website notices

  • DISCLAIMER NOTICE

    Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

    • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
    • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
    • This website is intended for personal use only.

    The website uses cookies. A copy of our cookie policy can be found here.

  • COPYRIGHT NOTICE

    The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

    No part of this website may be reproduced or published without written permission from The Folio Society.

  • CONDITIONS OF SALE

    • The Folio Society reserves the right to decline any book order without reason or explanation.
    • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
    • If you are not completely satisfied with any book you may return it within 4 weeks for a replacement, exchange or credit card refund.
    • Your statutory rights are not affected.
DISCLAIMER NOTICE

Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

  • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
  • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
  • This website is intended for personal use only.

The website uses cookies. A copy of our cookie policy can be found here.

COPYRIGHT NOTICE

The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

No part of this website may be reproduced or published without written permission from The Folio Society.

CONDITIONS OF SALE
  • The Folio Society reserves the right to decline any book order without reason or explanation.
  • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
  • If you are not completely satisfied with any book you may return it within 4 weeks for a replacement, exchange or credit card refund.
  • Your statutory rights are not affected.