FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

We’d like to make it as easy as possible for you to choose and order your books. So, here’s some information about placing orders and delivery options, as well as an introduction to The Folio Society and what we do.

THE FOLIO SOCIETY

Our website and customer service team are operating as normal to give you uninterrupted access to our beautiful books at this difficult time.  Our first priority is to keep our people, customers and suppliers safe and well and we are following all necessary guidelines to ensure that no-one is at increased risk. 

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus.  Most of our parcels travel from the UK on commercial flights and we are working hard with our delivery partners to minimise the disruption to our deliveries. Please note that there are still considerable delays for our Standard Delivery service and we cannot guarantee delivery times should you choose this method. 

The good news is that currently there are no reported delays to our Express Delivery service by courier which are trackable. We strongly suggest you use this option. Details are available here

For your safety, all deliveries will take place in accordance with local restrictions and policy.

Thank you for your continued support for Folio.

Customer Accounts

Placing an order

Payments and Discounts

Postage, Delivery and Returns

TERMS OF USE, PRIVACY & COOKIE POLICY

The Folio Society Canada
© The Folio Society 2020