FREQUENTLY ASKED QUESTIONS

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We’d like to make it as easy as possible for you to choose and order your books. So, here’s some information about placing orders and delivery options, as well as an introduction to The Folio Society and what we do.

THE FOLIO SOCIETY

  • Coronavirus (Covid-19) Update

    Delays in delivery may still occur due to Covid-19, but our team are taking all appropriate measures to ensure deliveries are made in an efficient and safe manner.

    As you are aware, there is still some disruption to international air travel due to the Covid-19 virus.  As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries.  Please accept our apologies should any delays occur and thank you for your patience and understanding.  The good news is that currently there are no reported delays to our express delivery service by courier.  Details are available here.

  • Who are we?

    The Folio Society publishes beautiful, illustrated editions of the world's greatest books. For over 70 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.

  • Where are you based?

    Our Head Office can be found in the riverside setting of Maguire Street, close to art galleries, architecture firms and the Tower of London.

    Our address:
    The Folio Society
    Clove Building
    4 Maguire Street
    London
    SE1 2NQ

  • What makes Folio books special?

    From our first books in 1947 it has been our goal to create beautiful and authoritative editions of great literary works for readers.

    The Folio Society brings together a worldwide community of book lovers who appreciate the quality and craftsmanship of fine editions. We have long been a haven for the eclectic and open-minded reader, providing a real depth both within and across genres.

    Our non-fiction list ranges from the seminal ideas of Charles Darwin to the hard-nosed historical analysis of Martin Gilbert and the remarkable insights of Mary Beard’s Pompeii; whilst our fiction spans the wit of Truman Capote’s Breakfast at Tiffany’s, the intoxicating science fiction of Frank Herbert’s Dune and the whimsy of Kenneth Grahame’s The Wind in the Willows.

    More information can be found here.

  • What are your opening hours?

    You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +1 866-255-7314.

    Our customer service team are on hand to answer all your other queries between 9:30am and 5:30pm Monday to Friday (UK time).

  • How can I contact you?

    If you would like to contact one of our customer service representatives, you can email us through our contact page, which you can find by clicking here.

    Alternatively please call +1 866-255-7314 (toll free) from 9:30am to 5:30pm (UK time), Monday to Friday. 

  • How do I submit my illustrations for consideration?

    Illustration is at the heart of everything we do at Folio, and we enjoy finding new and talented artists. If you have suitable work for our commissions, we welcome digital submissions only. Please familiarise yourself with the kind of books we publish and the type of work we commission before sending anything. Most commissions are for adult fiction titles. We are looking for a good response to the text, conveying tension, mood, drama, period details, characterisation, repetition and interaction of characters, etc. 

    If your work is suitable, please send a small number of appropriate samples as lo-res jpegs (total size no bigger than 2MB) and a link to your website, emailed to [email protected]. Due to the amount of submissions received, we unfortunately cannot acknowledge submissions. Any suitable work will be saved for future reference and we will contact you should an opportunity arise. 

    You can also choose to enter the Folio Book Illustration Award. This free-to-enter competition is open to everyone over the age of 18 who has not previously been commissioned by The Folio Society. Six shortlisted artists receive a prize of Folio e-Gift Vouchers and a portfolio review by the Folio Art Directors, while the winner also receives a substantial cash prize. The Folio Book Illustration Award 2022 is open for entries from 4 May until 22 June 2022, and the artwork must be based on Edgar Allan Poe’s short story The Masque of the Red Death. Find out more about the Folio Book Illustration Award.

  • Packaging

    Folio is committed to ensuring all steps in the book production and delivery process are as sustainable as possible to help protect our planet.

    Folio is no longer using shrink wrap on new books although some backlist books will still be delivered in shrink wrap.  The new wrapping can be recycled and we have tested it to ensure the books arrive in good condition.

    Parcels are delivered to our customers in packaging made from recycled and recyclable card and paper.

Coronavirus (Covid-19) Update

Our website and customer service team are operating as normal to give you uninterrupted access to our beautiful books at this difficult time.  Our first priority is to keep our people, customers and suppliers safe and well and we are following all necessary guidelines to ensure that no-one is at increased risk. 

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus.  As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries.  The good news is that currently there are no reported delays to our express delivery service by courier.  We are therefore temporarily suspending our standard delivery service and offering express delivery only. Details are available hereFor your safety, all deliveries will take place in accordance with local restrictions and policy.

 

Thank you for your continued support for Folio.

Who are we?

The Folio Society publishes beautiful, illustrated editions of the world's greatest books. For over 70 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.

Where are you based?

Our Head Office can be found in the riverside setting of Maguire Street, close to art galleries, architecture firms and the Tower of London. 

Our address:
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ

What makes Folio books special?

From our first books in 1947 it has been our goal to create beautiful and authoritative editions of great literary works for readers.

The Folio Society brings together a worldwide community of book lovers who appreciate the quality and craftsmanship of fine editions. We have long been a haven for the eclectic and open-minded reader, providing a real depth both within and across genres.

Our non-fiction list ranges from the seminal ideas of Charles Darwin to the hard-nosed historical analysis of Martin Gilbert and the remarkable insights of Mary Beard’s Pompeii; whilst our fiction spans the wit of Truman Capote’s Breakfast at Tiffany’s, the intoxicating science fiction of Frank Herbert’s Dune and the whimsy of Kenneth Grahame’s The Wind in the Willows.

More information can be found here.

What are your opening hours?

You can order online at any time or by phone 8am to 10pm (UK time), seven days a week. Visit www.foliosociety.com or call +1 866-255-7314.

Our customer service team are on hand to answer all your other queries between 9:30am and 5:30pm Monday to Friday (UK time).

How can I contact you?

If you would like to contact one of our customer service representatives, you can email us through our contact page, which you can find by clicking here.

Alternatively please call +1 866-255-7314 (toll free) from 9:30am to 5:30pm (UK time), Monday to Friday. 

How do I submit my illustrations for consideration?

We enjoy finding new and talented illustrators. If you have suitable work for our commissions, we welcome digital submissions only. Please familiarise yourself with the kind of books we publish and the type of work we commission before sending anything. Most commissions are for adult fiction titles. We are looking for a good response to the text, conveying tension, mood, drama, period details, characterisation, repetition and interaction of characters, etc. 

If your work is suitable, please send a small number of appropriate samples as lo-res jpegs (total size no bigger than 2MB) and a link to your website, emailed to [email protected]. Due to time, I’m afraid we won’t be able to acknowledge submissions. Any suitable work will be saved for future reference and we will contact you should an opportunity arise. 

If your portfolio doesn’t as yet demonstrate an ability to illustrate adult fiction, you might like to undertake a personal project – chosing a well-known book and developing a short series of illustrations. Also, we strongly suggest you enter the annual Book Illustration Competition which we run with House of Illustration. Each year entrants are asked to submit three finished illustrations and a binding design for a title chosen by us, the winner receives a commission to fully illustrate this title. More information and previous winners can be found here.

Customer Accounts

  • What are the benefits of an online account?

    You will enjoy faster checkout and can keep track of all your orders. You’ll also be the first to hear about new releases and special offers.

  • How do I set up an online account?

    If you’re an existing Folio customer, you’ll need a password to log in to your account on the new website.

    Click on Reset Password on the Customer Log In page and we’ll email a password to you. New Folio customers should click the Create an Account link and follow the instructions.

  • How do I log in to my account?

    Click on the Log In link and follow the instructions depending on whether you’re a new or existing Folio customer.

What are the benefits of an online account?

You will enjoy faster checkout and can keep track of all your orders. You’ll also be the first to hear about new releases and special offers.

How do I set up an online account?

If you’re an existing Folio customer, you’ll need a password to log in to your account on the new website.

Click on Reset Password on the Customer Log In page and we’ll email a password to you. New Folio customers should click the Create an Account link and follow the instructions.

How do I log in to my account?

Click on the Log In link and follow the instructions depending on whether you’re a new or existing Folio customer.

Placing an order

  • I am having trouble with my order. Can someone help?

    If you encounter any difficulties while placing an order online please contact us by email, or by phone during customer service hours. Our dedicated customer service team are happy to answer any questions you may have. Orders can also be placed over the phone, 8am to 10pm (UK time), seven days a week.

    Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.

  • How do I edit my personal details online?

    Your personal details can be edited in the My Account section of our website by clicking here. You can update your contact details, keep track of orders and manage your contact preferences.

    Please note that orders placed since July 2018 will be shown in your My Account page. If you have questions about previous orders, please call our customer service team.

I am having trouble with my order. Can someone help?

If you encounter any difficulties while placing an order online please contact us by email, or by phone during customer service hours. Our dedicated customer service team are happy to answer any questions you may have. Orders can also be placed over the phone, 8am to 10pm (UK time), seven days a week.

Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.

How do I edit my personal details online?

Your personal details can be edited in the My Account section of our website by clicking here. You can update your contact details, keep track of orders and manage your contact preferences.

Please note that orders placed since July 2018 will be shown in your My Account page. If you have questions about previous orders, please call our customer service team.

Payments and Discounts

  • What methods of payment do you accept?

    We accept payment by credit card, debit card, PayPal, Apple Pay, Google Pay or Folio e-Gift Cards at the time of order. Payment must be made using one of the methods specified here.

  • I have a discount voucher or special offer. How do I use it?

    Please enter the code provided when prompted during online checkout, or quote the code when speaking to our customer service team.

  • How do I buy an e-Gift Card?

    Folio e-Gift Cards make perfect presents for book lovers.

    If you would like to purchase one, you can visit this webpage: www.foliosociety.com/folio-e-gift-card.html

    And follow these simple steps:

    1. Choose the amount, enter the lucky recipient's details – add a message – and place your order. E-Gift Cards must be purchased and spent in the same currency, so UK cards can only be redeemed on the UK website etc.

    2. We'll send an email instantly to the recipient's inbox with all the details about their e-Gift Card and how to redeem it.

    3. They can shop straight away or browse for books up to 12 months from the purchase date. It's easy to check the expiry date and balance with our handy Gift Card Checker.

    Delivered to their email inbox instantly, e-Gift Cards are ready to redeem against any Folio editions. However, if friends and family prefer to browse at their leisure, they have 12 months to use their card.

    You can only purchase and redeem Folio e-Gift Cards from and with The Folio Society, as our books are not sold elsewhere.

  • How do I use an e-Gift Card?

    If you have a received a Folio e-Gift Card (lucky you!), you can easily spend it on any Folio book that you fancy adding to your shelves. If you don’t yet have an online account with us, please first create one in the relevant store (click on the flag in the top-right corner of any website page to check you are in the correct regional store). You can only spend Folio e-Gift Cards with The Folio Society, as our books are not sold elsewhere.

    You can then enter your 25 character e-Gift Card code at Basket or Checkout on the way to ordering your books. If you don’t use all of the value on your e-Gift Card at once, you can come back and spend the rest during your next order with us.

    Please note that Folio e-Gift Cards expire one year after their original purchase date. You can check the expiry date and balance with our handy Gift Card Checker found in your account. If you have any problem redeeming your e-Gift Card, please contact our customer services team at [email protected].

  • Are there any restrictions using e-Gift Cards?

    Folio e-Gift Cards can only be purchased and redeemed directly from and with The Folio Society.

    E-Gift Cards must be purchased and spent in the same currency, so UK cards can only be redeemed on the UK website, etc. Folio e-Gift Cards expire one year after the original purchase date.

    E-Gift Cards cannot be used to purchase e-Gift Cards. Find out more at our T&Cs.

What methods of payment do you accept?

We accept payment by credit card, debit card or PayPal at the time of order. Payment must be made using one of the methods specified here.

I have a discount voucher or special offer. How do I use it?

Please enter the code provided when prompted during online checkout, or quote the code when speaking to our customer service team.

I have a gift certificate. How do I use it?

Please call our customer service team to redeem your gift certificate.

We are not currently selling new gift certificates.

Postage, Delivery and Returns

  • What are your delivery times?

    As you are aware, there is still some disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. For your safety, all deliveries will take place in accordance with local restrictions and policy.

    For express delivery, please allow 3 to 7 days for delivery from the UK.  You will receive tracking information for this service and there are currently no delays.

    Please see our full delivery and returns information here

    If an item is temporarily unavailable and it cannot be supplied with the rest of your order, it will be despatched separately and you will not be charged additional postage for the delayed item. 

    If an item is out of stock we will contact you by email or phone to let you know if and when the item will be back in stock. This might affect the delivery timings.

  • What is the delivery cost?

    STANDARD DELIVERY

    As you are aware, there is still some disruption to international air travel due to the Covid-19 virus.  As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries.  Please accept our apologies should any delays occur and thank you for your patience.  We recommend that you use our express delivery service which is running as normal.  Details are available below.

    You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

    Standard charges exclude limited editions and some selected larger and heavier titles.

    Number of books

    Postage

    1 standard title

    $32.00

    2 or more standard titles

    $60.00

    Limited editions and other larger titles

    Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

    Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

    For standard deliveries, we normally advise up to 28 days for delivery as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee this delivery time at present.

    Deliveries on all orders are Monday to Friday only.

  • Can I choose express delivery?

    You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

    Express charges exclude limited editions and some selected larger and heavier titles.

    We are unable to deliver express orders to PO Box addresses as a signature is required.

    Number of books

    Postage

    1 standard title

    $66.00

    2 or more standard titles

    $85.00

    Limited editions and other larger titles

    Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

    Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

    Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

    Deliveries on all orders are Monday to Friday only.

  • Can you send my books to a different delivery address?

    Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.

    If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.

  • What should I do if my books are damaged?

    If you are at all concerned about your delivery, or have any further questions, please feel free to contact us here.

  • What is your returns policy?

    We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards.

    If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

    Our return address is:
    The Folio Society
    EC Group
    Europa Park
    Magnet Road
    Grays
    RM20 4DN

  • What is your limited editions returns policy?

    Because of the unique nature of our limited edition products, special measures may be necessary when organising replacements or returns. If you experience any difficulties with your order please contact [email protected]or call us on +1 866-255-7314 (toll-free) 

What are your delivery times?

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus.  As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries.  The good news is that there are currently no reported delays to our express delivery service by courier.  We are therefore temporarily suspending our standard delivery service and offering express delivery only. Details are available hereFor your safety, all deliveries will take place in accordance with local restrictions and policy.

For express delivery, please allow 3 to 7 days for delivery from the UK.  You will receive tracking information for this service and there are currently no delays.

Please see our full delivery and returns information here

If an item is temporarily unavailable and it cannot be supplied with the rest of your order, it will be despatched separately and you will not be charged additional postage for the delayed item. 

If an item is out of stock we will contact you by email or phone to let you know if and when the item will be back in stock. This might affect the delivery timings.

What is the delivery cost?

As you are aware, there is significant disruption to international air travel due to the Covid-19 virus.  As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries.  The good news is that there are currently no reported delays to our express delivery service by courier.  We are therefore temporarily suspending our standard delivery service and offering express delivery only.  Details are available below.   For your safety, all deliveries will take place in accordance with local restrictions and policy.

Express Delivery:

You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

Express charges exclude limited editions and some selected larger and heavier titles.

Number of books

Postage

1 standard title

$66.00

2 or more standard titles

$79.00

Limited editions and other larger titles

Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

Deliveries on all orders are Monday to Friday only.

Can I choose express delivery?

We are currently offering Express Delivery only.  There are no reported delays to this service. 

Express Delivery:

You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

Express charges exclude limited editions and some selected larger and heavier titles.

Number of books

Postage

1 standard title

$66.00

2 or more standard titles

$79.00

Limited editions and other larger titles

Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.

Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

Deliveries on all orders are Monday to Friday only.

Can you send my books to a different delivery address?

Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.

If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.

What should I do if my books are damaged?

If you are at all concerned about your delivery, or have any further questions, please feel free to contact us here.

What is your returns policy?

We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards.

If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN

What is your limited editions returns policy?

Because of the unique nature of our limited edition products, special measures may be necessary when organising replacements or returns. If you experience any difficulties with your order please contact [email protected] or  call us on +1 866-255-7314 (toll-free) 

TERMS OF USE, PRIVACY & COOKIE POLICY

  • Do you have a privacy policy?

    Our privacy policy can be found here.

  • Does the website use cookies?

    The website uses cookies. A copy of our cookie policy can be found here.

  • Can I view your disclaimer and copyright notice?

    Yes. They can be found here.

Do you have a privacy policy?

Our privacy policy can be found here.

Does the website use cookies?

The website uses cookies. A copy of our cookie policy can be found here.

Can I view your disclaimer and copyright notice?

Yes. They can be found here.