Last date for standard delivery in time for Christmas: Midnight AEDT 2 December 2019
Postage will be charged at a flat rate for one title, or for two or more titles, regardless of the number of volumes.
Standard charges exclude limited editions and some selected larger and heavier titles.
Number of books
Postage
1 standard title
$25.00
2 or more standard titles
$48.00
Limited editions and other larger titles*
Individual postage rates apply to limited editions or where specified. See order form or online checkout for further details.
Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses as a signature is required.
Standard deliveries are sent from the UK. Deliveries usually take 14–21 days but please allow up to 28 days.
Please note that we are not able to group together more than one order in a single despatch, even if the orders are sent out separately.
Deliveries on all orders are Monday to Friday only.
Express Delivery
Last date for express delivery in time for Christmas: Midnight AEDT 13 December 2019
For an additional $52, orders can be sent express.
Please allow 4–7 days for courier delivery from the UK. Tracking information will be emailed by the carrier.
Delayed Items
If an item is temporarily unavailable and it cannot be supplied with the rest of your order, you will not be charged additional postage for the delayed item.
If an item is out of stock we will contact you by email or phone to let you know when the item will be back in stock and when it will be despatched.
Limited editions
On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. These items are sent separately from standard book orders. For further information please contact customer service.
We are unable to deliver limited edition orders to PO Box addresses as a signature is required.
Each limited edition order is sent out separately.
Returns
How do I return a Folio book?
If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.
Our return address is:
The Folio Society EC Group Europa Park Magnet Road Grays RM20 4DN UK
Service Promise
We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards.
In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.
