Postage, Delivery and Returns

Postage and Delivery

• Standard Delivery

  You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.  You will receive tracking information for this service.
  Charges exclude limited editions and some selected larger and heavier titles.

  Number of books	Postage
  1 standard title	$26.00
  2 or more standard titles	$50.00
  Limited editions and other larger titles	Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

  Tracking information and full delivery options will be confirmed in an email from the carrier once your order is shipped.   For standard delivery, we normally advise up to 21 days for delivery as all our books are shipped from the UK.  However, the current situation means that we are not able to guarantee delivery times at present. Deliveries on all orders are Monday to Friday only.

• Express Delivery

  You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.

  Express charges exclude limited editions and some selected larger and heavier titles.

  Number of books	Postage
  1 standard title	$80.00
  2 or more standard titles	$110.00
  Limited editions and other larger titles	Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays. Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.

  Please allow 3-7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.

  Deliveries on all orders are Monday to Friday only.

• Delayed Items

  If an item is temporarily unavailable and it cannot be supplied with the rest of your order, you will not be charged additional postage for the delayed item.

  If an item is out of stock we will contact you by email or phone to let you know when the item will be back in stock and when it will be despatched.

• Limited editions

  On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. These items are sent separately from other book orders. For further information please contact customer service.

  All limited editions are sent by express delivery.  There are currently no delays.

  We are unable to deliver limited edition orders to PO Box addresses.

  Each limited edition order is sent out separately. 

  Please allow 4 to 7 days for delivery from the UK.   You will receive tracking information for this service.

Returns

• Extended Festive Returns Policy

  We have extended our returns policy to 60 days for any orders placed between Monday 30 November 2020 and Friday 1 January 2021, giving you plenty of time to make sure you have found the perfect gift this Christmas. If for any reason a book does not meet your expectations, you may return it to us within 60 days of the purchase date and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and customer number. When returning a parcel to us we highly recommend you obtain proof of posting.

  Our return address is:

  The Folio Society
  EC Group
  Europa Park
  Magnet Road
  Grays
  RM20 4DN
  UK

• How do I return a Folio book?

  If for any reason a book does not meet your expectations, you may return it to us within 4 weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of postage.

  Our return address is:

  The Folio Society
  EC Group
  Europa Park
  Magnet Road
  Grays
  RM20 4DN
  UK

• Service Promise

  We’re extremely proud of our books and make every effort to describe them accurately and produce them to the highest possible standards.

  In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.