Frequently Asked Questions

Here you will find the answers to the most frequently asked questions about The Folio Society. Click on each question to reveal the answer.

The Folio Society

  • Who are we?

    The Folio Society are publishers of beautiful, illustrated editions of the world's greatest books. For over 65 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.

  • Where are we based?

    Our office and Book Shop can be found on Eagle Street in London, on the fringes of Bloomsbury – a suitably literary address – a stone’s throw from William Morris’s former home in Red Lion Square and within easy walking distance of the British Museum and British Library.

    The Folio Society
    44 Eagle Street
    WC1R 4FS

    Closest tube station: Holborn (Piccadilly & Central lines)

  • What makes Folio books special?

    From our first books in 1947 we have made it our goal to furnish readers with beautiful and authoritative editions of great literary works.

    The Folio Society brings together a worldwide community of book-lovers who appreciate the quality and craftsmanship of fine editions. We have long been a haven for the eclectic and open-minded reader, providing a real depth both within and across genres.

    Our non-fiction list ranges from the seminal ideas of Charles Darwin to the hard-nosed historical analysis of Martin Gilbert and the remarkable insights of Mary Beard’s Pompeii; whilst our fiction spans the wit of Truman Capote’s Breakfast at Tiffany’s, the intoxicating science fiction of Frank Herbert’s Dune and the wit and whimsy of Kenneth Grahame’s The Wind in the Willows.

    More information can be found here.

  • What are your opening hours?

    The Folio Society Book Shop is open from 10am-5pm, Monday-Friday.

    Our dedicated customer service team are available to take your calls, orders and answer your emails between 9am and 5pm on weekdays.

    Our north American telephone team are also based here in the UK (don't worry though, calls are toll free). You can reach them between 8am and 5pm Eastern Standard Time.

  • How can I contact you?

    If you would like to speak to one of our customer service representatives, please call +1 866-255-8280 (toll-free). Alternatively, you can email us through our contact page, which you can find by clicking here.

Placing an order

  • How do I order online?

    Add a book to your basket using the ‘Add to basket’ button. You can then view your basket by clicking on the icon on the top right of the page. You can then start the secure checkout process by clicking the ‘Checkout’ button.

  • I am having trouble with my order. Can someone help?

    If you encounter any difficulties while placing an order - perhaps you can't find the book you're looking for - please contact us by email, or by phone during customer service hours. Our dedicated Customer Services Team will be delighted to answer any questions you may have. Orders can also be placed over the phone.

    Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.

  • How do I edit my personal details online?

    Your personal details can be edited in your account by clicking here.

  • Payments and Discounts

    Shipping, Delivery and Returns

    • What are your delivery times?

      Please allow up to 28 days for delivery of any current publication as all our books are currently shipped from the UK. Books not yet published will be separately despatched as soon as they are available.

      Please see our full delivery and returns information here.

    • What is the delivery cost?

      Shipping is capped at $10.00 for despatches of 1 or more books on your first purchase.

      On limited editions and other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. These items are usually sent separately from standard book orders. For further information please contact customer service.

      Please note we are unable to group together more than one order in a single despatch, even if the orders are placed on the same day.

    • Can I expedite a delivery?

      For an additional $20, orders despatched to the USA are eligible for express delivery. This option can be selected during the checkout process. Please allow 3 to 7 days for express delivery from the UK.

    • Can you send my books to a different delivery address?

      Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.

      If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.

    • What should I do if my books are damaged?

      If you are at all concerned about your delivery, or have any further questions, please feel free to contact us here.

    • What is your returns policy?

      We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards.

      If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.

      Our return address is:
      The Folio Society
      44 Eagle Street
      WC1R 4FS


    • What is your limited editions returns policy?

      Because of the unique nature of our limited edition products, special measures may be necessary when organising replacements or returns. If you experience any difficulties with your order please contact or call us on +1 866-255-8280 (toll-free)

    Terms of Use, Privacy & Cookie Policy

    *Plus Shipping and Service and any applicable tax
    **Please note not all items are available for instalment payments.
    ***Offer excludes limited editions, selected larger format standard books, and express delivery.

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© The Folio Society 2016