Frequently Asked Questions

Here you will find all the answers to the most frequently asked questions about the Folio Society. Click on each question to reveal the answer.

The Folio Society

  • Who are we?

    The Folio Society are publishers of beautiful, illustrated editions of the world's greatest books. For over 65 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.
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  • Where are we based?

    Our office and Book Shop can be found on Eagle Street in London, on the fringes of Bloomsbury – a suitably literary address – a stone’s throw from William Morris’s former home in Red Lion Square and within easy walking distance of the British Museum and British Library.

    Address:
    The Folio Society
    44 Eagle Street,
    London, WC1R 4FS

    Closest Tube Station: Holborn (Piccadilly & Central lines)
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  • What makes Folio books special?

    From our first books in 1947 we have made it our goal to furnish readers with beautiful and authoritative editions of great literary works.

    The Folio Society brings together a worldwide community of booklovers who appreciate the quality and craftsmanship of fine editions. We have long been a haven for the eclectic and open-minded reader, providing a real depth both within and across genres.

    Our non-fiction list ranges from the elegant poetic axioms of Confucius to the hard-nosed historical analysis of Martin Gilbert and the unexpected observations in Albert Einstein’s Ideas and Opinions; whilst our fiction spans Seamus Heaney’s brilliant translation of Beowulf, the intoxicating short stories of William Trevor and the wit and whimsy of Kenneth Grahame’s The Wind in the Willows.

    More information can be found here.
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  • What are your opening hours?

    The Folio Society Book Shop is open from 10am - 5pm Monday - Friday and from 10am until 2pm on Saturdays.

    Our dedicated customer service team are available to take your calls, orders and answer your emails between 9am and 5pm on weekdays.

    Our north American telephone team are also based here in the UK (don't worry though, calls are toll free). You can reach them between 8am 5pm Eastern Standard Time.
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  • How can I contact you?

    If you would like to speak to a member of staff at The Folio Society direct, please telephone us on +1 866-255-8280. Alternatively, you can email us through our contact page, which you can find by clicking here.
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Placing an order

  • How do I order online?

    Add a book to your basket and then view its contents by clicking on the icon on the top right of the page. You can then start the checkout process by viewing the full basket and proceeding to the secure checkout.
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  • What should I do if my books are damaged?

    If you are at all concerned about your delivery, or have any further questions, please feel free to contact us here.
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  • What is your returns policy?

    We make every effort to describe our books accurately and to produce them to the highest standards. If, however, you find that you are in any way dissatisfied with any book we supply or it is damaged in transit, please contact us within 4 weeks of receipt and we will be happy to replace it or arrange a refund.

    Because we use various carriers to deliver our books, please check with us first before sending anything back.

    If your book(s) were ordered to qualify for a Membership offer, we ask that you choose the required number of books to complete your agreement.
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  • I am having trouble with my order. Can someone help?

    If you encounter any difficulties while placing an order - perhaps you can't find the book you're looking for - please Contact Us by e-mail or phone during customer service hours. Our dedicated Customer Services Team will be delighted to answer any questions you may have. We can even place your order for you.

    Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.
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Delivery terms

  • What are your delivery times?

    Our books are mailed from the UK. Please allow up to 25 days for delivery of any current publications. Forthcoming titles will be shipped separately in the month of publication.
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  • What is the delivery cost?

    Shipping and handling is charged at $7.00 for single-volume titles, $14.00 for 2-volume sets, $21.00 for sets of 3 or more volumes.

    On Limited Editions and certain other large and heavy items or books of high value, postage charges vary. The postage charge that applies will be itemised in your basket. These items are normally sent separately.

    Please note we are unable to group together more than one order in a single despatch, even if the orders are placed on the same day.
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  • Can I expedite a delivery?

    For an additional $20, orders despatched to the USA are eligible for express delivery.[close]

  • Can you send my books to a different delivery address?

    Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process.

    If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.
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Membership

  • Do I have to be a member to buy books?

    You do not have to be a member to buy Folio books.
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  • What are the advantages of taking up membership?

    Member-only savings - we like to reward our members with vouchers and exclusive discounts.
    Spread the word about Folio - receive a Friends and Family voucher to share your passion for books with others.
    Folio magazine - eclectic, engaging, entertaining - the folio magazine is delivered to you free of charge twice a year.
    Advance notice of Folio sales - we want our members to be able to snap up the best deals first.
    Gift Finder service - our latest feature on the website can help you choose the perfect literary gift.
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  • How do I become a member?

    Purchasing four books or spending $190 or more entitles you to automatic membership of The Folio Society for 12 months.
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  • Does it cost anything to be a member?

    There is no fee for being a Folio Society member.
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  • How long will my membership last?

    Folio membership lasts for 12 months. If during that period you purchase four or more books or spend $190, your membership will then continue for another year.
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Maintaining a membership

  • Do I have to renew my Membership every year?

    There is no obligation to renew your membership, you will still be able to use our website and buy our books once your membership expires. If you do let your membership lapse, however, you would no longer be eligible to receive all our member benefits. Re-starting a membership can be done at any time by purchasing four or more books or spending $190.
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© The Folio Society 2014