FAQs

Illustration is at the heart of everything we do at Folio, and we enjoy finding new and talented artists. If you have suitable work for our commissions, we welcome digital submissions only. Please familiarise yourself with the kind of books we publish and the type of work we commission before sending anything. Most commissions are for adult fiction titles. We are looking for a good response to the text, conveying tension, mood, drama, period details, characterisation, repetition and interaction of characters, etc.

If your work is suitable, please send a small number of appropriate samples as lo-res jpegs (total size no bigger than 2MB) and a link to your website, emailed to illustrations@foliosociety.com. Due to the number of submissions received, we unfortunately cannot acknowledge submissions. Any suitable work will be saved for future reference and we will contact you should an opportunity arise.

You will enjoy faster checkout and can keep track of all your orders. You can manage your marketing preferences, add books to your wish list and check the balance on any e-Gift cards. You’ll also be the first to hear about new releases and special offers.

If you would like to create an account, please click on the ‘My Account’ icon at the top of the page (It’s the little human next to the shopping bag and the ‘search’ magnifying glass.) This will take you to a page where you can choose to create a new account or sign into an old one. Please note that if you have previously placed an order as a guest this order will not show in your new account details.

If you already have a Folio account, you’ll need a password to log in to your account on the website. Click on the ‘My Account’ icon at the top of the page (It’s the little human next to the shopping bag and the ‘search’ magnifying glass) and follow the instructions.

If you have forgotten your password you will need to reset it. To reset your password, please click on the ‘Forgot Your Password’ link on the Customer Log In page and we’ll send you an email with instructions on resetting your password.

If you have an account, your personal details can be edited in the ‘My Account’ section of our website after you have logged in. Click on the ‘My Account’ icon at the top of the page (It’s the little human next to the shopping bag and the ‘search’ magnifying glass) and you will be taken to a page where you can update your contact details and delivery addresses, keep track of orders and manage your contact preferences.

Please note that orders placed since August 2018 will be shown in your My Account page. If you have questions about previous orders, please call our customer service team who will do their best to assist.

We accept payment by most major debit and credit cards (including VISA, MasterCard) as well as PayPal, Apple Pay, Google Pay and Folio e-Gift Cards at the time of order. Please note we do not accept American Express, Diners Club or Discovery as a method of payment.

Please enter the code provided when prompted during online checkout or quote the code when speaking to our customer service team (There should be a panel beneath where you enter your payment details). Enter the code here and click ‘Apply’ to add it to your order.

Birthday vouchers

Terms and conditions apply. Offer excludes the purchase of limited editions, e-Gift cards and the cost of delivery. Cannot be combined with any other offer or promotion. Voucher valid online or by phone only. Minimum spend of £39.95 applies. One voucher per customer. Users must be logged in to use voucher code. Voucher valid for 30 days from date of issue.

Folio e-Gift Cards make perfect presents for book lovers.

If you would like to purchase one, you can visit this webpage: www.foliosociety.com/folio-e-gift-card

And follow these simple steps:

1. Choose the amount, enter the lucky recipient's details – add a message – and place your order. E-Gift Cards must be purchased and spent in the same currency, so UK cards can only be redeemed on the UK website etc.

2. We'll send an email instantly to the recipient's inbox with all the details about their e-Gift Card and how to redeem it.

3. They can shop straight away or browse for books up to 12 months from the purchase date. It's easy to check the expiry date and balance with our handy Gift Card Checker.

Delivered to their email inbox instantly, e-Gift Cards are ready to redeem against any Folio editions. However, if friends and family prefer to browse at their leisure, they have 12 months to use their card.

You can only purchase and redeem Folio e-Gift Cards from and with The Folio Society, as our books are not sold elsewhere.

If you have a received a Folio e-Gift Card (lucky you!), you can easily spend it on any Folio book that you fancy adding to your shelves. You can redeem the e-Gift Card through The Folio Society website, or over the phone with our customer service team. You can only spend Folio e-Gift Cards with The Folio Society, as our books are not sold elsewhere.

Just enter your 25-character e-Gift Card code at Basket or Checkout on the way to ordering your books. If you don’t use all of the value on your e-Gift Card at once, you can come back and spend the rest during your next order with us.

Please note that Folio e-Gift Cards expire one year after their original purchase date and need to be used in the same ‘store’ and currency that they were purchased. You can check the expiry date and balance with our handy Gift Card Checker found in your account or at Basket. If you have any problem redeeming your e-Gift Card, please contact our customer services team at customerservice@foliosociety.com.

Folio e-Gift Cards can only be purchased and redeemed directly from and with The Folio Society.

E-Gift Cards must be purchased and spent in the same currency, so UK cards can only be redeemed on the UK website, etc. Folio e-Gift Cards expire one year after the original purchase date.

E-Gift Cards cannot be used to purchase e-Gift Cards. Find out more at our T&Cs.

Folio books are available exclusively through our website.

We don't, at present, have a physical shop in London. While we would love to be able to offer a bricks-and-mortar facility for people wanting to purchase or collect books, I'm afraid finding a suitable (and affordable!) solution in central London has proved somewhat difficult.

Regrettably, we're a Direct-to-Consumer retailer only. Although a small range of our out-of-copyright books have previously been sold in The British Library we are unable to provide books for sale in other stores.

Here at Folio, we are proud to produce books that have changed the world, books that entertain us, books that blow our minds… classics both ancient and modern in any number of genres. While we do publish a handful of never-before-seen titles we do not currently accept unsolicited manuscripts.

If you are sending your order as a gift, please tick the box at checkout. We will make sure no prices are shown, and the books are packed in a plain box.

We are always keen to hear what the Folio community of booklovers think of our books and would love you to leave a review of your latest read whether good or bad (we’d prefer good, obviously!) The reviews on the Folio website are managed by Trustpilot and you will receive an email from them asking for your thoughts in the weeks following your purchase.