What are your delivery times?
As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. The good news is that there are currently no reported delays to our express delivery service by courier. We are therefore temporarily suspending our standard delivery service and offering express delivery only. Details are available here. For your safety, all deliveries will take place in accordance with local restrictions and policy.
For express delivery, please allow 3 to 7 days for delivery from the UK. You will receive tracking information for this service and there are currently no delays.
Please see our full delivery and returns information here.
If an item is temporarily unavailable and it cannot be supplied with the rest of your order, it will be despatched separately and you will not be charged additional postage for the delayed item.
If an item is out of stock we will contact you by email or phone to let you know if and when the item will be back in stock. This might affect the delivery timings.
What is the delivery cost?
As you are aware, there is significant disruption to international air travel due to the Covid-19 virus. As most of our parcels travel from the UK on commercial flights, we are working hard with our delivery partners to minimise the disruption to our deliveries. The good news is that there are currently no reported delays to our express delivery service by courier. We are therefore temporarily suspending our standard delivery service and offering express delivery only. Details are available below. For your safety, all deliveries will take place in accordance with local restrictions and policy.
Express Delivery:
You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.
Express charges exclude limited editions and some selected larger and heavier titles.
Number of books
|
Postage
|
1 standard title
|
$66.00
|
2 or more standard titles
|
$79.00
|
Limited editions and other larger titles
|
Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.
Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.
|
Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.
Deliveries on all orders are Monday to Friday only.
Can I choose express delivery?
We are currently offering Express Delivery only. There are no reported delays to this service.
Express Delivery:
You pay a flat rate if you order one title; another flat rate when you order two or more titles – so the same price for two titles upwards, however many titles are ordered.
Express charges exclude limited editions and some selected larger and heavier titles.
Number of books
|
Postage
|
1 standard title
|
$66.00
|
2 or more standard titles
|
$79.00
|
Limited editions and other larger titles
|
Individual shipping rates apply to limited editions or where specified. See order form or online checkout for further details. You will receive tracking information for this service and there are currently no delays.
Please note that limited editions will be shipped separately and we are unable to deliver to PO Box addresses.
|
Please allow 3 to 7 days for express delivery from the UK. You will receive tracking information for this service and there are currently no delays.
Deliveries on all orders are Monday to Friday only.
Can you send my books to a different delivery address?
Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.
If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.
What should I do if my books are damaged?
If you are at all concerned about your delivery, or have any further questions, please feel free to contact us here.
What is your returns policy?
We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards.
If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your customer number. When returning a parcel to us we recommend you obtain proof of posting.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN
What is your limited editions returns policy?
Because of the unique nature of our limited edition products, special measures may be necessary when organising replacements or returns. If you experience any difficulties with your order please contact limitededitions@foliosociety.com or call us on +1 866-255-7314 (toll-free)