Terms and Conditions

Introduction

This website is owned by and operated by, or on behalf of, The Folio Society Ltd. If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on +1 866-255-8280. Alternatively, you can email us through our contact page, which you can find by clicking here.

Address:
The Folio Society
Clove Building
4 Maguire Street
London
SE1 2NQ

Company Registration Number: 01015675 England
UK VAT Registration Number: 235 6309 67
Canada GST Registration Number: 1240 37011 RT 0001
Australia ABN Registration Number: 61 092 468 025

Our opening hours

The Folio Society Book Shop is open from 10am - 5pm Monday - Friday.
Telephone: +1 866-255-8280 (toll-free)
Email: customerservice@foliosociety.com
Limited Editions: limitededitions@foliosociety.com

Our dedicated customer service team are available to take your calls, orders and answer your emails between 9am – 5pm on weekdays.

Our North American telephone team are also based here in the UK (don't worry though, calls are toll free). You can reach them between 8am – 3pm Eastern Standard Time.

Offer Terms and Conditions

Promotional Offers

From time to time The Folio Society run promotions and offers on selected books. Qualifying offers will either be automatically applied to your order, or you will be instructed on how to redeem it via a voucher code – on your order form, at basket stage on the website, or when you place your order by telephone, or in the shop.All of our promotional offers are subject to the below terms and conditions:

  1. Offers are only valid on the products specified and cannot be used on sale or promotional items which are already discounted unless otherwise stated.
  2. They cannot be used in conjunction with any other offer unless otherwise stated.
  3. They are valid for a limited period of time as specified in the marketing communication in print, on the website, or in the shop; they cannot be used outside of that period.
  4. They are not valid on limited editions (unless otherwise stated), delivery charges, our gift wrap service or e-Gift certificates
  5. If you apply a voucher or e-gift certificate to an order which exceeds the value of that order we cannot reimburse the difference.
  6. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

Delivery and Returns

Delivery terms

Shipping is capped at $10.00 on your first order, no matter how books you buy (introductory postage offer excludes limited editions). Subsequently, standard shipping is $10 for 1 book, and $5 for each additional book.

For limited editions, individual rates apply.

Please allow 28 days for delivery from the UK.

For an additional $20.00, orders can be sent express. Please allow 3 to 7 days for express delivery from the UK.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. The Folio Society are not responsible for any delays caused by destination customs clearance processes, postage strikes or any other courier delays beyond our control.

Deliveries on all orders are Monday to Friday only.

If an item is temporarily unavailable and cannot be supplied with your order, you will not be charged additional postage for the delayed item.

For more information on delivery click here.

Returns Service
If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your membership or customer number. When returning a parcel to us we recommend you obtain proof of posting.
Our return address is:
The Folio Society
EC Group
Europa Park
Magnet Road
Grays
RM20 4DN

Service Promise
We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards. In the unlikely event that a book you receive is imperfect or damaged in transit, please contact our customer service team immediately. We will always provide a replacement, or when necessary, a full refund of the price paid.

Disclaimer Notice

Your attention is drawn to the following conditions and your use of this website is subject to the acceptance of these conditions:

  • The Folio Society accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.
  • By logging in, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Folio Society website or your access to it.
  • This website is intended for personal use only.
  • The website uses cookies. A copy of our cookie policy can be found here.

Copyright Notice

The text and images contained on this website belong to The Folio Society and are protected by copyright and other intellectual property rights. You may print or download text and images for personal use only but any copies retain the copyright or intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

No part of this website may be reproduced or published without written permission from The Folio Society.

Conditions Of Sale

  • The Folio Society reserves the right to decline any book order without reason or explanation.
  • The Folio Society reserves the right to make alterations to an advertised book offer or promotion or to withdraw it without prior notice.
  • If you are not completely satisfied with any book you may return it within 4 weeks for a replacement, exchange or credit card refund.
  • Your statutory rights are not affected.

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Contact us
  • +1 866-255-8280
  • Email us
  • Clove Building, 4 Maguire Street, London SE1 2NQ
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© The Folio Society 2017